An Integrator’s Guide to Digital Marketing
Why you should treat digital marketing the same way you treat real-life interactions and how you can benefit from the digital customer.

Article


Digital Marketing
September 25, 2013 By Daniel L. Newman

Perhaps the most asked question of CIs in the past three years is, “How do we measure return on social media, blogging and online marketing?”

Translation: If we spend time, money or energy on these pseudo marketing activities, is there a measurable return we can expect (in like five minutes)?

Since we are impatient for ROI on digital marketing, let me ask you another question: Does every ongoing conversation that you have with your customers translate to a measurable return? You know, those golf outings, happy hours, incentive trips and other glad-handing activities. Can you truly calculate revenue to your bottom line from those relationship building activities?

Together now, let’s shake our heads from left to right and say, “No, we cannot.” Yet we do them anyhow.

When you answer the question completely honestly, the bottom line is you just don’t know. You think you know because customers may tell you they had a terrific time, but unless you are in a controlled experiment where you can hold the “relationship building” variable constant, there is no actual way of knowing. 

Let me digress…and get to digital marketing.

Relationship Building, Done Online

If I had to liken digital marketing to something that makes sense for any CI on the planet, it would be this: the way your company does digital marketing should be exactly like the way it does “real life” relationship building.

With this caveat, the assumption is your business cares about nurturing customers, suppliers and relationships. So what does this mean? You can’t golf, have dinner or share a cocktail over Wi-Fi so it isn’t exactly the same.

But what you can do is be consistently engaging, provide content that is high quality and useful to your prospective and current clients, and make sure to be responsive in a similar manner to traditional mediums.

It is through those recurring and valuable interactions that relationships between buyers and brands take place, making your brand more humanistic and the relationship more meaningful.

Is Online Engagement the New SEO?

Did you know: Google is changing its algorithm yet again to make it impossible for marketers to see what keywords are driving search traffic to their site? 

Yup, it completely changes the game and simultaneously puts the onus back on companies to actually talk to their customers. I liken this to how old media advertising has lost tremendous value as people stop reading physical newspapers and how they now skip commercials with their DVRs.

Freedom of choice allows people to choose what content they engage with. Much like who we befriend, buyers now engage with brands and content they want, and the ability for marketers to short circuit this with adwords and other keyword marketing techniques is being trivialized more and more each day.

About the author

Daniel Newman is the Co-CEO of V3B and President of Broadsuite Media Group. Prior to this, Newman spent his entire career in various integration industry roles including CEO of United Visual, a 60-plus-year-old commercial integrator. A Part-time MBA instructor, he's also a contributing writer for Forbes, Entrepreneur, and The Huffington Post.
View all posts by Daniel L. Newman
Social Bookmark or Share This
  • Facebook
  • Twitter
  • Digg
  • Del.icio.us
  • Yahoo! Bookmarks
  • Google Bookmarks
  • StumbleUpon
  • Technorati
  • Reddit
  • Windows Live
  • LinkedIn
  • Evernote
  • E-mail


  • Latest
  • Blogs
  • Photos
  • Resources
Why Expand to Germany? AVI-SPL’s John Zettel Explains

AVI-SPL is seeing its Fortune 500 customers expand globally and has done projects in 101 countries over the past 18 months. Its new Frankfurt office is aimed at addressing demand in Europe.

This Golf Tournament Will Look a Bit Different than Most Thanks to GoVision
Here's What AV Customers Really Care About
Offering Software as an Integrator Just Got Easier
ATX Networks Demos VidiPlay Enterprise IPTV Solution
View more news
The Top 3 Challenges AV Integrators Are Facing Today

A survey of ten AV integrators reveals that the convergence of IT and AV, managing customer's 4K expectations and keeping up with all of the latest technology innovations are three huge challenges professionals in the industry are currently trying to overcome.

7 Commercial Market Takeaways from CEDIA 2016
Here’s How Cisco Is Helping to Push AVB Forward
Alexa, Start My Video Conference
What You Want (and Don’t Want) From the Internet of Things
View more blog posts