As commercial integrators migrate to business models based on service as opposed to profit margins, their command of networks becomes even more critical.

IP control systems, Wi-Fi-based touch panels and content delivery via the network are becoming standard. Clients demand the latest and greatest, and expect it to function as it did on day one. To keep up with that demand, integrators must keep up with networking tools and technologies.

To ensure the customer experience is not compromised due to equipment malfunction or failure, integrators must utilize the power of network technology and incorporate advanced diagnostics into their technical support offerings. This may seem daunting, but once you understand the basics there are significant and tangible benefits that soon can be realized. For instance, by implementing cloud-based remote monitoring at client sites, integrators receive alerts that aid in the early detection and resolution of client-site issues.

Easily identifying that a malfunctioning projector or touch panel is the result of an accidentally unplugged wireless access point, and then eliminating an unnecessary service call to reset it, creates a much more positive experience for your clients. They’re happy and you potentially saved a bundle; it’s a win-win scenario.

Networking Devices Perform Distinct Functions

We’ll assume that you are using a Windowsbased system (although much of this information is relevant and some of the applications mentioned are available for Macs).

Networks derive their functionality from routers, switches and wireless access points (WAPs). Each of these devices has a unique and distinct function to perform on a network. To understand network functionality best, you must understand how each functions within the environment, how best to configure them in order to maximize their performance, and troubleshoot any issues that occur down the road. Utilizing the right networking equipment will not only improve your client’s overall experience, but your firm’s productivity and profitability. Remember: Face time with clients is good, but being efficient with their time and yours is better.

Routers: These can be thought of as the main brains of the network, ensuring information (data) is properly routed from its originator to its destination. They create a network and serve as the controller, enabling networks and their devices to talk to each other efficiently. Many routers also include services for firewall, Network Address Translation (NAT), Dynamic Host Configuration Protocol (DHCP), Port Forwarding, Dynamic Domain Name Services (Dynamic DNS), and Virtual Local Area Networks (VLAN).

Network Switch: A switch connects network segments, effectively expanding the reach of the network and the number of devices connected to that network. Network switches are both a more common and a more efficient way to expand a network in comparison to older ‘hub’ technology.

Managed Switches: A managed switch is configurable, offering greater flexibility and capacity than an unmanaged switch. They can be monitored and adjusted either locally or remotely, giving integrators the ability to expand their service offering and improve the customer experience. Managed switches also provide for more advanced troubleshooting, such as bandwidth management, port role assignment, and port status, as well as advanced configuration for VLANs.

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