Diversified Releases Revamped Cloud-Based Conferencing Solution

New features and access prompt the rebranding of the company’s popular Virtual Meeting Room (VMR) service as Visual Huddle.

Many integrators talk about the importance of offering their customers something that can bring in recurring revenue, but a select few have figured out an effective way to actually deliver on that possibility.

Diversified
is the latest company to jump into the recurring revenue pool, with a relaunch of its cloud-based conferencing solution now named Visual Huddle. The company made what it calls “significant enhancements and upgrades” to the product that was originally released by Technical Innovation in 2014 as TI-VMRplus.

Earlier this year, CI readers picked managed services as one of the areas with the most potential for growth in our New Revenue Madness tournament and we chose Yorktel as 2015 Integrator of the Year in large part because of the company’s success in creating managed services offerings.

Diversified’s Virtual Huddle is the company’s way of “recognizing the requirements and trends in today’s digital workplace” and “meeting client needs by establishing flexible licensing models and increasing adoption.” That’s done using features such as My Meeting Video, content sharing and integrated directories.

Visual Huddle provides video, voice and recording capabilities on a secure, redundant and high capacity private global network enabling connectivity to more than 12,000 cities across more than 190 countries, according to the company’s announcement.

The platform “supports existing room based endpoints (such as Polycom & Cisco) and is compatible with all major collaborative platforms like Skype for Business, Jabber, Polycom Real Presence and WebRTC,” according to the press release. This interoperability “ensures participants can join a meeting from different kinds of networks, systems and standards, including from their phone,” according to Diversified’s announcement.

“The ability to incorporate existing endpoints is significant to our clients, as is the audio connectivity,” says Ken Small, Diversified’s VMR practice leader, in the press release announcing Visual Huddle’s release. “But what they are really excited to discuss is the zero infrastructure requirement and our monthly subscription fee model.”

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Craig MacCormack is a veteran journalist with more than 20 years of experience covering local and national news and sports as well as architecture and engineering before moving into his current role. He joined Commercial Integrator in January 2011.

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