How to Grow a Service DivisionBradford Caron, president and owner of Signet Electronic Systems, the CI Customer Service Integrator of the Year, shares thoughts on how to grow a service division.
Making the Necessary Shift to Service Revenue ModelRecognizing that profits based on product revenue is a broken business model, CIs have changed philosophies and are chasing recurring revenue.
Face-to-Face Meetings Still Vital for Business GrowthIndustry insiders say face-to-face interaction with clients remains the top way to grow business.
CI Profile: Greg Sparrow, SignetGreg Sparrow, director of system integration at Signet, talks HDBaseT and how voice and facial recognition will change the industry.
Crestron Kicks Off 48-Hour Repair ServiceCrestron's Express 48 repair program promises expedited service and support.
Formula for Company Acquisition SuccessSignet Electronic Systems has two checklists for successful acquisitions — one to avoid getting burned by bad purchases, one to protect new employees from culture shock.
15 Ways to Improve User ExperienceWhether it's a touchscreen or mobile application, systems need to be easy for clients to use.
Acquisitions: Employees Dish on Life Before & AfterWhen Signet Electronic Systems took over Executone and IDeACOM Integrated Technologies, some employees didn't know how to react.
Why Integrators Must Educate Their ClientsA step that integrators often skip is consulting the client on what to expect during the integration process. Here's why they always regret skipping it.
Commercial Integrator on Working for Michael JacksonAfter 18 years of installing his systems, Brad Sundberg saw everything from the pop star’s work ethic to his behavior to his chimps. The King of Pop even gave Brad a nickname: "Really Really Brad."
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