Operations


Top Story in Operations

5 Strategies for Selling and Renewing Service Plans
When it comes to selling network-maintenance service, many firms can't close the deal... or they fail to renew contracts. Here are the steps to change that, from Pakedge's own Benson Chan.

Operations Features

A Case for Showrooms Making, Not Wasting, Money
Hard to envision technologies like unified communication and collaboration lend themselves to showroom selling,...
Electrosonic’s Simpson, Bowie Look Back on 50 Years of AV
In wide-ranging interviews with CI, Electrosonic co-founder Robert Simpson and CEO Jim Bowie reflect...
How Protection 1 Earns its Big Data Advantage
National security systems integrator Protection 1 uses advanced analytics at home and in the field...


All Entries Filed in Operations

5 Strategies for Selling and Renewing Service Plans
When it comes to selling network-maintenance service, many firms can't close the deal... or they fail to renew contracts. Here are the steps to change that, from Pakedge's own Benson Chan.

Take NSCA Survey, Help Update Compensation & Benefits Report
NSCA to collect data on company background, staffing, employee benefits, compensation, and sales at integration firms through October 24.

USAV Leaders Emphasize Need to Adapt
As the integration world continues to change, those who embrace that change will fare best.

Getting Over That Growth Hump: 5 Questions to Ask Yourself
Executive director Chuck Wilson examines how to emerge past your company's growth plateau, and if bigger truly is always better, in this NSCA video question of the week.

AV and IT: Friend or Foe? You Decide!
AV Nation launches AV Cross Talk debate series with look at relationship between the future of AV and IT industries.

InfoComm AVEC Focused on Changing the Future
Attendees wrestle with lower emphasis on hardware, wonder about what’s next for them at InfoComm’s AV Executive Conference.

What I Personally Learned at InfoComm’s AV Executive Conference
AV Nation founder and automation programmer shares clear business lessons learned during InfoComm's second annual gathering of C-level AV executives.

Schneider Touts IT/OT Convergence
Information transformed into real-time intelligent decisions can help businesses succeed in the future.

6 Tips for Trimming Financial Fat
It’s never easy to re-examine your business processes, expenses and overhead, but doing so will allow your firm to become leaner and more profitable.

How to Retain Clients During Your Transition to Services
Now that you know how to successfully make the switch from a break/fix model to a recurring revenue model, it’s time to talk client retention.



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An AV Guy's Guide to Talking IT

By no means a thorough resource, more of cheat-sheet, this quick glossary of IT terms will at least help AV integrators demonstrate some basic network knowledge when speaking to their clients' CIOs and IT directors.

What Are You Thinking… Seeking RMR From Yesteryear’s Trends?
5 Strategies for Selling and Renewing Service Plans
Getting Over That Growth Hump: 5 Questions to Ask Yourself
Are Tech-Trained Millennials the Right Hire for AV Integrators?
View more blog posts
White Paper:
Campuses Banking on Emergency Notification, Upgrades

A survey from CI sister publication Campus Safety shows that one in two campus protection professionals say their institutions plan on or are considering deploying new/upgraded emergency alert solutions in the next year.

Webcast: Unscrambling Your AVB, HDBaseT Questions
White Paper: Technology Brief on Control Rooms
White Paper: The Voice: How to Design Emergency Communication Systems with Announcements
White Paper: Digital Signs of the Times
White Paper: A Snapshot of the Onsite Freelance & Contractor Workforce
Webcast: 7 Ways an Integrator Can Save Clients Money on Utility Costs
White Paper: 3 Dazzling LED Panel Implementations
View more papers or webcasts



Recent comments

Thanks for your comment, Alan. I understand and appreciate your frustration about the pictures and belief…

Posted by D. Craig MacCormack on 2014 10 14 · commented on
'Inside Look: Long Island Railroad's Hiperwall Command Center Unveiled'.

Too bad the pictures only show a promo of IntraLogic and no real or simulated picture of what was used during…

Posted by Alan M Hoffberg on 2014 10 14 · commented on
'Inside Look: Long Island Railroad's Hiperwall Command Center Unveiled'.

Benson - nicely done.  This is a trend in some of the smarter integrators in AV, but needs the kind of…

Posted by dave fahrbach on 2014 10 10 · commented on
'5 Strategies for Selling and Renewing Service Plans'.

For sure it’s not always better! Maybe just selling better!

Posted by Argis on 2014 10 06 · commented on
'Getting Over That Growth Hump: 5 Questions to Ask Yourself'.