Topic: Customer Service

4 Factors for Estimating in a Competitive EnvironmentFollow this advice to improve your project estimates and add money to your bottom line.
Why Integrators Must Educate Their ClientsA step that integrators often skip is consulting the client on what to expect during the integration process. Here's why they always regret skipping it.
15 Ways to Improve User ExperienceWhether it's a touchscreen or mobile application, systems need to be easy for clients to use.
Crestron Kicks Off 48-Hour Repair ServiceCrestron's Express 48 repair program promises expedited service and support.
Face-to-Face Meetings Still Vital for Business GrowthIndustry insiders say face-to-face interaction with clients remains the top way to grow business.
Customer Service Integrator of Year: Signet Electronic SystemsSee how Signet Electronic Systems ramped up infrastructure and laid cards out for clients with the goal of increasing service revenue by 120%.
How to Grow a Service DivisionBradford Caron, president and owner of Signet Electronic Systems, the CI Customer Service Integrator of the Year, shares thoughts on how to grow a service division.
Why Commercial, Resi Integrators Should Be SegregatedIntegrators have long made the transition from residential to commercial projects, but it's not common to hear the reverse happening. Here are some top reasons why.
Customer Service: Tips to Keep Clients HappyIntegrators should not focus solely on finishing a job on time and on budget. Meeting clients' needs is as important.
The Lost Art of Customer ServiceA recent shopping experience at a big-box store highlights the anger and frustration of sub-par customer service.
Why You’re Doomed Without a Service Business ModelDoes your company have a service revenue plan? Is it part of your strategic business or something just to keep customers happy?
Benefits of Cloud-Based Customer ServiceANC Sports enlisted cloud-based help desk software provider Zendesk to improve its client service.