Craig MacCormack, CI editor-at-large
A League of Their Own
“While it’s easy to view Rockford Peaches manager Jimmy Dugan as a drunk, rude former All-Star baseball player who reluctantly agreed to manage an all-girls pro baseball team while their husbands were fighting in World War II, he’s also a bit of a business savant.
“Dugan delivers his messages to his players in blunt terms, most notably telling one player ‘there’s no crying in baseball’ when she doesn’t take kindly to his questions about her approach to preserving a two-run Peaches lead. Although Dugan brings the player to tears, she never makes the same mistake again.
“Certainly, I’m not suggesting managers should make their employees cry in a conference room, but don’t be afraid to say what you need to say in a way that will leave an impression that will be impossible to forget. And for those on the receiving end of the harsh delivery, remember to think about the substance of the message at least as much as how it was communicated.”Return To: