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Esurance Leads the Way in Video Customer Service

The Esurance mobile video appraisal feature is a window into the future of video, BYOD, and customer service.

Top Reasons You’re Assuming More Financial Risk Today

Don’t just sign on the dotted line without really reading the contract; be proactive and avoid ending up in court.

Cast a Wider Solutions Net Through Strategic Partnerships

Boost your bottom line by expanding your formula for success to include others who share client opportunities and fill in the gaps.

How to Create a Magnetic Corporate Culture: Strong, Positive and Attractive

Does your company culture attract new employees who want to be a part of the environment and contribute to the effort?

Will Social and Business Video Intersect in the Future?

Daniel Newman, founder of BroadSuite Consulting, considers the possibility of using social media video to connect with clients or suppliers in a business setting.

Enter the Commercial Integrator BEST Awards

CI is accepting entries for our annual BEST Awards through May 9, 2014.

If Your Team is Your Product, Build It with Quality

Steve Greenblatt, CTS and President of Control Concepts, Inc., highlights an important lesson from the NSCA Business and Leadership Conference.

In Search of a Concrete Service Contract Example

Customers will pay for energy and important room monitoring solutions as long as integrators provide effective metrics, says integrator Yorktel and Crestron.

How to Give Your Business a Self Exam

You seek out medical professional to assess your health, why aren’t you doing the same assessment for your business?

Seller Beware in the Economy of Choice

Author Daniel Pink outlines how the tables have turned for today’s customers, and today’s sales staffs too.