Don’t Let Key-Person Dependency Problems Damage Your Customer Service
Key-Person Dependency can cripple customer service, particularly when said specialist leaves the company. Here are five things you can do to combat KPD.
Key-Person Dependency can cripple customer service, particularly when said specialist leaves the company. Here are five things you can do to combat KPD.
State of the Industry session leaders offer pointed perspectives on cybersecurity, while adding that it’s a great time to be in the security industry.
Growth in InfoComm attendance this year, especially among end users, leads Craig MacCormack to consider pros, cons of adding another day to the trade show.
CI’s inaugural list of growing integration firms sees some spurred by acquisition, boosted by diversification, and others that improved their processes.
The Aspen Flying Club member is excited to lead a new division of CI’s 2016 Integrator of the Year Diversified, focused on staying connected to customers.
Commercial Integrator’s inaugural Quest for Quality Awards recognizes manufacturers/distributors providing integrators with outstanding services.
Jason Hintersteiner of EnGenius cannot stress enough the importance of planning for network usage needs. He and chief editor Tom Leblanc talk about IT.
For AV industry insider and software developer David Glassman, the path to AV control system programming was atypical yet full of learning opportunities.
D-Tools updates System Integrator 2017 (SI 2017) to include a Customer Portal where integrators can share client-facing project documents for approval.
Windy City Wire’s newly redesigned mobile app offers integrators a convenient way to order and manage their cabling inventories.