This Tool Will Help You Be a Better Cloud Service Provider

ConnectWise’s CloudConsole cloud service management, monitoring and billing tool helps technology solutions providers manage cloud offerings and even automate cloud services for Office 365 services.

CI Staff

As integration firms search for managed services offerings that are logical for their organizations and provide value to their customers, some are looking to become cloud solution providers (CSPs).

One obstacle can be management of those cloud solutions. ConnectWise‘s CloudConsole is a cloud service management, monitoring and billing tool developed to address inefficiencies in the management and billing of services as companies move their clients from on-premise systems to the cloud, according to Craig Fulton, general manager, ConnectWise Business Suite.

“Our goal is to help technology service providers become CSPs by equipping them with the tools to get ahead of this trend,” he says. “The ability to provide cloud services will give them the competitive edge they require to continue to grow their businesses.”

CloudConsole, launched inside ConnectWise 2016.2, gives providers the means to efficiently manage all users, groups and mailboxes via a single, unified dashboard. Companies are able to further capitalize on cloud opportunities by automating cloud services billing and setting monitors for Office 365 services.

RelatedConnectWise: Make the Move to Managed Services, But Don’t Rush It

ConnectWise says more than 300 partners who tested CloudConsole while it was in its final beta stage say they are pleased with how the tool’s broad set of features has eased their transition to becoming a CSP.

One of those partners is Arterian, a firm that provides Microsoft Cloud Solution Provider services for Office 365 and Azure. “Like other ConnectWise products that we use, CloudConsole has allowed us to aggregate multi-tenant support into a single pane of glass, helping us to increase our efficiency and to save time with a high level of accuracy,” says Arterian president Jamison West.

“The bottom line is that this solution has given us new capabilities. Today we are able to provide quality cloud services in a way that has a positive impact on our bottom line.”

Watch CI editor Tom LeBlanc discuss managed services with ConnectWise’s Dexter Williams:

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