Leveraging Strong Client Relationships to Earn Repeat Business
View the archived webinar recording on how to build robust client relationships that can help you earn repeat business.
Editor’s Note: This webcast, focusing on how to leverage strong client relationships to earn repeat business, originally appeared on March 17, 2022. We updated it on March 17, 2023.
The commercial AV integration industry is all about creating compelling experiences that tell a story, make an impact and leave a lasting impression. Those kinds of experiential results can only be achieved when integrators and their clients work synergistically…when their ideas and execution are in total alignment. It’s easier said than done, but, when integrators and clients can achieve that strategic alignment, they tend to stick together year after year.
Total Tech Summit believes in the value of long-term integrator/client partnerships like that, and we want to give members of the AV community the tools they need to achieve them. Thus, we presented an informative webinar, “Leveraging Strong Client Relationships to Earn Repeat Business,” on April 28, 2022 at 2:00pm EDT.
The webinar featured the following expert panelists, who reflected on both AV integration and managed services expertise:
- Cheri Parker, PMP, Senior Project Manager, Conference Technologies, Inc.
- Steve Burke, President, Texadia Systems
- Mike Bloomfield, President Geek, Tekie Geek
During this one-hour discussion, moderated by Dan Ferrisi, Editor-in-Chief of Commercial Integrator, the above panelists discussed how they forged the strongest possible client relationships, including how they select potential partners and ensured that their visions were strategically aligned. They also shed light on how past successes can lead to a steady stream of future projects and/or recurring revenue from selling services.
The key message is that it’s far less costly—and much more satisfying—to nurture existing client relationships than to have to find new client prospects over-and-over. Parker, Burke and Bloomfield will give you the tools you need to ensure your firm develops strong, enduring relationships with your clients for many years to come.
View the webinar recording
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