Business automation was the theme at the ConnectWise InfoComm 2017 booth in Orlando, Florida.
ConnectWise sales engineer Sam DeCubellis says the company’s business management service has never been easier to use, now that the service is offered on the cloud.
For businesses that have service level agreements (SLAs) with their customers, ConnectWise can set thresholds for resolution times and automatically monitor every ticket against SLA expectations to exceed contract performance levels.
Related: Business Software Maker Offers ConnectWise Control Free Remote Support Service
“When you enter the application, you see a big overview of what’s going on system-wide, and have easy access to any of your clientele,” DeCubellis says.
More from ConnectWise on their service:
Because today’s consumers are used to the convenience of anytime, anywhere access to their personal data. In order to gain this access at home, they need a trusted technology adviser. You should prepare to offer stellar cloud support by building a cloud service practice area into your existing business model. Don’t think that you have to change everything about the way you do business to accommodate the cloud. You don’t. If cloud services seem too risky, expensive or complicated, ConnectWise offers many resources on how to grow your business as a cloud services provider and reduce cloud complexity.
Additional CloudConsole benefits include:
- The ability to greatly reduce complexity. With CloudConsole, TSPs can manage all users, groups, mailboxes, virtual services, SQL databases, websites, and storage, as well as add and delete accounts, from one place. This simplified administration frees staff to focus on other critical areas, such as providing a high level of customer service.
- The capacity to easily expand a business’s footprint. TSPs can bring on and manage new clients without concern about geographical location.
- The insight required to build and expand its position as a trusted advisor. CloudConsole allows TSPs to proactively monitor their customers’ accounts for potential issues, such as service disruptions, outages, and maximum capacity warnings.
[inpagepromo]
Learn more about ConnectWise on their website.
