One of the keys to a successful managed service or service contract strategy is not continually rolling trucks to offer necessary service. Business software maker ConnectWise has addressed that dilemma by making it easy and cost-effective for integrators and IT departments to launch remote support service with a free version of its ConnectWise ScreenConnect.
The free tool offers integration firms and their customers’ IT departments an opportunity to increase the level of service they can provide to their clients or employees, according to a ConnectWise press release.
“Remote control options are the key to success in an IT ecosystem that mandates quick resolution to technology problems,” says Jeff Bishop, general manager of ConnectWise Control, in the press release.
“Our fast, reliable, and secure solution gives technicians what they need to address problems faster and more efficiently, whether the user’s machine is across the street or on the other side of the world.”
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More from the ConnectWise ScreenConnect press release:
Control Free provides a single tech license with three access agents and the ability for technicians to connect remotely to one end user per session, as well as the opportunity to trial ConnectWise Control Premium features for 14 days at no additional cost.
ConnectWise ScreenConnect is available in several package levels so that businesses only pay for the level of service that makes the most sense for their organizations. Fee-based packages include:
ConnectWise Control One
Designed for the small business, this package allows up to 10 access agents and includes remote meeting capabilities, file transfer, auditing, and customization options.
ConnectWise Control Standard
This multiple tech license option adds unlimited access agents and up to three simultaneous sessions per technician. Additional features include expanded chat options, the ability to support mobile devices, access a command line interface, and Wake-on-LAN functionality.
ConnectWise Control Premium
This full-service multiple tech license allows up to 10 simultaneous sessions per technician and video auditing.
ConnectWise Control is used by more than 15,000 companies in 178 countries and territories worldwide. Users of the web-based solution can easily switch from English to a multitude of other languages to better meet the needs of their end users, and they can implement their own company branding to increase visibility and build recognition for their own businesses.
To learn more about product features and package options visit ConnectWise online.
Editor’s note: The piece was originally published in 2017 and since been updated as of May 2023.
