InfoComm 2024 Recap: Crestron & Samsung Enhance Hospitality

Published: June 25, 2024
Courtesy / Crestron

InfoComm by AVIXA is one of those shows that brings nearly all of #avtweeps at one location for an exciting week of learning, networking opportunities and diving into new trends and technologies. Of course, with InfoComm 2024 being held at Las Vegas, it also meant an increase in reservations along the Las Vegas Strip and other hotels in the vicinity!

With this surge in the hospitality sector, vendors and exhibitors at the show took the opportunity to showcase streamline solutions for improving the hotel stay experience for guests and staff alike. In this feature, we’ll take a closer look at the solutions offered by Crestron and Samsung in the hospitality space.

Crestron Enhances Hospitality

Crestron touchpanel for hospitality.

Photo taken by Amala Reddie.

Highlights included a live sportsbook demonstrating the power of DM NVX technology to drive scalable sports content and an accompanying betting carrel that showed the easy customization of the content distribution experience. We also got the chance to experience a premium guest suite with unique control options that drive ROI for properties at every touch point. For instance, hotel guests in these suites can toggle room service, housekeeping requests, temperature control, shades automation and more from a single touchpanel.

In addition to enhancing guest experiences, Crestron solutions now provide significant operational efficiencies for hotel and casino operators. The centralized control systems enable staff to manage multiple rooms and spaces from a single interface, reducing operational costs while maintaining the highest standards of service. Crestron said it is brand agnostic in partnering with various guest room and building management systems. This allows the property to pick the best system for them without compromising compatibility with automation technology.

To give InfoComm attendees a firsthand experience of its hospitality solutions, Crestron offered a tour of the Circa Resorts & Casino on Wednesday, June 12. Per the company, the venue houses the world’s largest sportsbook and underscores “…Crestron’s commitment to delivering experiences in the hospitality industry with reliable technology equipped to support one of the most highly visited cities in the U.S.”

“Reaching this milestone is a testament to Crestron’s dedication to innovation and excellence in the hospitality industry,” says Michelle Guss, VP of hospitality at Crestron. “Our technology is designed to meet the unique demands of high-traffic environments, ensuring reliability and performance guests can enjoy and staff members can count on. We are thrilled to showcase our latest advancements at InfoComm and demonstrate how our solutions continue to set the standard in hospitality.”

Samsung Brings SmartThings Pro To Business Environments

SmartThings Pro has extended Samsung’s hyper-connected smart home technology to business environments. As a result, it has helped enhance sustainability, automate operations and improve the overall business experience. To better support business-to-business (B2B) customers, SmartThings Pro offers customizable Application Programming Interfaces (APIs) for seamless integration.

Samsung employee demonstrating API for hospitality.

Photo taken by Amala Reddie.

At booth W1225, Samsung provided a step-by-step demonstration of its API integration for the hospitality sector. Here, attendees got a chance to see the auto check-in/check-out feature, along with pre-configured settings in the room itself based on the guests’ preference. The company underscored that the API integration allows users to personalize their experience through their own devices without the need for downloading any app.

In essence, it helps clients manage various environmental factors such as temperature, humidity, lighting more effectively by linking various IoT products. For instance, through the user-friendly dashboard, users can dim/brighten the lights, turn on the TV and adjust the air conditioners. Additionally, the “movie mode” feature allows guests to enjoy a more cinematic experience where the TV speakers adjust to a certain volume while the lights dim to give a theater-like ambience.

“We will further enhance Samsung’s IoT solutions for the B2B market through SmartThings Pro,” says Chanwoo Park, executive vice president at Samsung Electronics. “Our customized solutions strengthen display performance in apartment buildings, residential spaces, public facilities like schools and commercial spaces like retail, hotels and offices. SmartThings will not only improve performance for these operators, but it will reduce cost.”

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