In the realm of integrated systems technology, one event has stood as a beacon for the industry, drawing exhibitors and attendees from all corners of the globe. For two decades, the Integrated Systems Europe (ISE) show has played a pivotal role in shaping the pro AV and systems integration landscape. As the industry celebrate the 20th anniversary of ISE, Commercial Integrator sat down with Mike Blackman, the man at the helm of this incredible event since its inception, for a behind-the-scenes interview. Blackman takes us on a remarkable trip down memory lane, revealing the fascinating story behind the formation of ISE and his own journey over the decades.
Commercial Integrator: Can you share with us the story behind the inception of ISE? What inspired the original owners of InfoComm, CEDIA, and NSCA to spearhead this initiative and what were the prime movers that led to its realization?
Blackman says, “The real first mover was Randy Lemke of InfoComm (later AVIXA) – he had the idea. While there had been previous InfoComm shows in Germany, in collaboration with the Photokina show and with exhibitors such as Kodak, Lemke recognized that the AV industry was changing, and a new exhibition was needed to cater for these changes. Lemke reached out to Billilynne Keller from CEDIA and Chuck Wilson from NSCA, and together they hatched the plan to create ISE.”
He adds, “My recruitment began with an approach by one of my old bosses, Cherif Moujabber, who was a headhunter. I had a diverse background, starting with aspirations of becoming an accountant, then working at the Financial Times, and eventually venturing into event and marketing consulting. I had the feeling that it was something that was going to grow; a marketplace was going to develop. I saw more and more things that were becoming more intrinsic in our lifestyles and thought, ‘This is going to be more and more important as time goes on.'”
A Nostalgic Journey into the Dawn and Evolution of ISE
Blackman joined Integrated Systems Events in 2003, and the journey to launch the show began. In the early days, he had just two team members, Godwin Demicoli and a trainee. Together, they laid the groundwork for the inaugural event in January 2004. The team started small but with a big vision, and they gradually expanded as the show grew.
Related: Registration for ISE 2024 20th Anniversary Show is Now Open
After using a logistics agency for a few years, the organization recruited Martine Niermans and Daniëlle Inostroza as the in-house operations team began to take shape. ISE was initially based in shared offices, but as it grew, they established their own presence. Blackman recalls, “The organization grew and grew, and we became stronger by having our own people rather than outsourcing too much.”
In the marketing department, the team continued to expand with the addition of Dan Goldstein and Stefanie Span (formerly Hanel), who brought their expertise to enhance ISE’s presence in the industry. Blackman’s role as the public face of ISE was a deliberate decision due to the competitive nature of the three owner associations – InfoComm, CEDIA and NSCA.
CI: Can you elaborate on the strategic decision behind ISE’s venue and date selection, and how it evolved from Geneva to Amsterdam? How has this change impacted the logistical considerations for exhibitors and the overall success of ISE?
Blackman reveals that the initial venue, Geneva, was chosen for its neutral location. The original venue selection “came about in 2002, before I was recruited,” he remarks. Lemke and Moujabber had toured various European cities to identify suitable locations.
However, exhibitors had to deal with Swiss import and export requirements; the clear message after the show was to move away from Geneva, based on logistical considerations. After a European road trip that Blackman undertook with Jason McGraw of InfoComm, Amsterdam became the new home for ISE, centrally located and accessible.
CI: What were some of the lessons learned from the first ISE Show?
The inaugural ISE in Geneva wasn’t without its challenges, but it provided valuable insights. Blackman recalls the anxiety around whether attendees would turn up and the pressure to prepare for the unexpected. Despite the initial struggles, they had strong exhibitor participation with 120 exhibitors and many other companies showing interest in the event.
Reflecting on the Geneva show, Blackman shares, “The first thing that happened was when we opened up registration. Everything looked really good, and we had hundreds of people registering from far-flung places like Africa and we thought, ‘Wow, this show’s going to be really international!’ As it was, about 3,500 people registered for the first show. No one came from Africa; we learned very quickly that shows like ours could be used to try to get visas for into Europe, and it changed the whole way in which we handled that for registration in the future.”
ISE continued to evolve over the years. As the show expanded and matured, new areas and opportunities emerged. Blackman reflects on the early days and how the team learned from each experience, saying, “Do you know, I’ve seen everything as evolution. Launching in Geneva was not a mistake. It wasn’t the right place to launch, but it helped because it kept the show neutral.” Despite the challenges, every experience contributed to ISE’s growth and success.
CI: Can you delve deeper into how ISE has shaped the strategies of brands in the industry? Could you also discuss the benefits that companies gain from showcasing their products at ISE and other global platforms?
Blackmans explains, “ISE provides the opportunity for companies to do market research with customers and potential customers to find out what they want and learn. Over the years, we’ve seen a change in the R&D process in that more and more companies are focusing their product launches for January, February. For display companies, it makes a lot of sense because they’re taking some equipment to CES in the U.S. and then shipping it straight to ISE afterwards. Within a two-week window they get the opportunity to launch products in two continents. We see the same for our pro audio companies as well. It helps them to present their products in the marketplace.”
The Evolution of the Technology Zones
As the show grew, the concept of Technology Zones emerged to help attendees navigate the vast array of offerings. Blackman describes how these were introduced in 2008, “Everything was still mixed when we came back to Amsterdam in 2007 [after one year in Brussels in 2006]. But we were starting to say, ‘OK, how do we focus? How do we create growth in the other halls, and make it work to everyone’s advantage?'”
These zones, such as the Content Production and Distribution Zone introduced in 2023, serve to group related technologies and make it easier for attendees to explore specific areas of interest. Exhibitors also benefit from being clustered together, fostering collaboration, and attracting visitors with complementary needs.
CI: Can you share your insights on the resilience of in-person events in light of the pandemic challenges? How did ISE adapt to the shift towards virtual events and what were your findings about the difference in value between virtual and physical events for exhibitors and attendees in the AV industry?
Blackman acknowledges that ISE, like many other organizers, explored virtual events as a response to the global lockdowns. However, they found that the virtual format did not fully meet exhibitor and attendee expectations. Virtual events lacked the immersive experience of physical shows, where attendees could spend days exploring innovations and building relationships.
He explains, “Our experience was that while virtual events can be satisfying for attendees, attendees are not coming out with new products, new contacts, and new sales that are generated from a physical event. We had 20% of the visitors and exhibitors say that they had done some business with people they didn’t know prior to the event.”
CI: As we anticipate the 20th anniversary of ISE, what can attendees expect from the biggest show yet?
As ISE celebrates its 20th anniversary, the show is set to be its biggest and most impactful yet (January 30 to February 2, 2024), Blackman emphasizes the importance of in-person events and the value they provide to the industry. He sees ISE evolving in a way that incorporates a blend of physical and digital elements to cater to the needs of the modern world.
He envisions ISE continuing to be a platform for innovation and growth, stating, “I see ISE as being even more important in the future. I think the show is still going to be here in 20 years’ time, but it will have evolved into something more. I see ISE influencing the industry to a greater extent and helping the industry to move forwards, which is what I’ve always wanted.”
A Remarkable 20-Year Journey
Blackman’s journey with ISE from its inception to its 20th anniversary is a testament to the power of vision, dedication and adaptability. Under his leadership, ISE has grown to become the most significant event in the AV and systems integration industry, influencing trends, fostering innovation and providing a platform for countless companies to showcase their products and services.
As ISE looks ahead to the next 20 years and beyond, one thing remains clear: the show will continue to be a driving force in the industry, shaping its future and bringing together professionals from around the world to celebrate the world of integrated systems technology.
Click ‘view slideshow’ to see more photos from ISE events over the years. All photos courtesy of ISE.
