Operation Santa Goes Digital in Seven U.S. Cities for Christmas 2018

After a test run in Manhattan last year, people in six more cities can ‘adopt’ Operation Santa letters online during this Christmas season.

Leave a Comment

In the ever-more-hectic Christmas rush, even Santa Claus himself needs help in fulfilling requests of children around the world who hope to see the jolly old elf fulfill their requests and leave them exactly what they want under their trees on Christmas Eve.

Through the U.S. Postal Service’s Operation Santa, children and families in need don’t have to worry about whether Santa will skip over their houses. The program launched 106 years ago—and is expanding its 2017 pilot program that allows letters to be uploaded online rather than mailed to the North Pole.

In the New York City pilot program last year, about 5,000 letters out of 7,100 uploaded online were adopted. This year, the Operation Santa digital program is expanding to include Austin, Texas; Indianapolis, Phoenix, Pittsburgh, San Diego and Washington, D.C. The initiative runs through Dec. 22.

The new cities were chosen based on overall interest in the Operation Santa program, USPS spokesperson Kimberly Frum told Metro. The Postal Service also wanted to have a mix of locations across the United States, says Frum.

“This time of year is difficult for families who are struggling to make ends meet,” Frum says. “We are in every community across the U.S. six days a week, sometimes seven. We see these families every day and we know there are so many who want to help.”

Expanding this online option “opens up Operation Santa to those who otherwise wouldn’t go adopt letters in person,” according to program officials.

Operation Santa

How Operation Santa Works

Customers in the seven participating Operation Santa digital cities can adopt anonymous letters to Santa at delivercheer.com.

Even though the letters are claimed online, adopters are required to visit the physical post office buildings to mail the gifts. Participants also must live in the select cities where the Operation Santa digital program is being launched in order to participate.

The addresses to the seven post offices are as follows:

Austin, TX

Austin GMF

8225 Cross Park Drive

Austin, TX 78710-9998

Indianapolis, IN

Indianapolis Main Offi­ce

125 W South St

Indianapolis, IN 46206-9998

New York, NY

James A. Farley Post Office

421 8th Ave

New York, NY 10001-9998

Phoenix, AZ

Phoenix Main Post Office

4949 E Van Buren St

Phoenix, AZ 85026-9998

Pittsburgh, PA

Pittsburgh Main Post Offi­ce

1001 California Ave

Pittsburgh, PA 15290-9998

Washington, DC

Dorothy Height Post Of­fice

2 Massachusetts Ave

Washington, DC 20002-9998

San Diego, CA

Carmel Mountain Postal Store

11251 Rancho Carmel Dr

San Diego, CA 92199-9998

Click here for more information about the Operation Santa digital program. 

Operation Santa Legacy Program

For those who do not live in the seven selected cities or would rather adopt letters in person, the original Operation Santa program will begins in 16 locations on Dec. 3. Participants can browse through physical copies of these wish lists.

“Everyone involved in the program, whether legacy or digital, knows that even answering just one letter means there is one more person, family or child who has something to smile about at this time of year,” Frum told Metro.

About the Author


Craig MacCormack is a veteran journalist with more than 20 years of experience covering local and national news and sports as well as architecture and engineering before moving into his current role. He joined Commercial Integrator in January 2011.

Commercial Integrator Magazine

Read More Articles Like This… With A FREE Subscription

Commercial Integrator is dedicated to addressing the technological and business needs of professional integrators who serve the small and midsize business market. Whether you design, sell, service, or install… work on offices, churches, hospitals, schools or restaurants, Commercial Integrator is the dedicated resource you need.


Leave a Reply

Your email address will not be published. Required fields are marked *