COVID-19 Update

3 Ways Polycom is Helping IT Expand Workplace Collaboration

Polycom’s managed services and RealAccess programs lends a hand to IT departments working to develop the UCC space in a secure, reliable environment.

CI Staff

Where and how people work is changing, and IT departments must meet the demands of this workplace evolution. To help IT administrators make smarter decisions, drive adoption and protect unified communications and collaboration (UCC) investments, Polycom is stepping in.

Polycom has several new service offers for IT professionals. For example, the Polycom RealAccess services delivery platform puts personalized and near-real-time data at the user’s fingertips through a secure, cloud-based portal, giving the power to analyze, manage and make evidence-based decisions about their collaboration environment.

“Organizations are making significant investments in collaboration technology, and because every organization is unique, they need a partner who can build a solution that satisfies their business needs today and well into the future,” says Navin Mehta, senior vice president of global services at Polycom.

“Polycom’s new services provide a clear roadmap for success from planning and evaluation through deployment and ongoing operations,” Mehta continues. “Having the right partner every step of the way helps our customers create better user experiences, which drives adoption and faster return on their investment.”

Through a set of applications, the Polycom RealAccess services delivery platform provides IT with important data on utilization, capacity and success rates. The platform improves solution performance by identifying issues quickly and proactively, which ultimately improves end user experiences.

The program also gives IT the flexibility to choose specific applications that best fit their needs, such as:

  • Asset Management: Provides detailed insight into endpoints, including information on where and what solutions—down to the software version—are being used.
  • Analytics: Provides data and metrics on utilization, capacity and performance, so customers can make data-driven, evidence-based decisions about current and projected needs.
  • Video Library: Contains short how-to training videos to help people use collaboration tools, driving adoption across all levels of the organization.

Polycom has also broadened its Managed Services offering to meet the needs of customers who want to outsource all or part of their video collaboration investments.

The expanded offers cover the Polycom RealPresence Platform (video infrastructure) and endpoints through monitoring, management, hosting and transformation services, allowing IT departments to spend more time on their strategic priorities.

Polycom Managed Services proactively monitors, detects and resolves new issues or threats to current infrastructure, while offering robust reporting and diagnostic tools that are designed to create efficiency and maximize return on investment. The new offerings also give customers the ability to choose the level of service they need.

“With the Polycom RealAccess services delivery platform, Polycom has changed the way we approach asset and capacity management,” says Laurent Chartier, global IT building manager at SCOR, a global reinsurance company. “By giving us the information, resources and analytics we need, in simple and easy to access ways, Polycom makes our decisions easier and gives us clear feedback on their impact.”

Many organizations are also adding enterprise voice to Microsoft Lync, otherwise known as Skype for Business. Polycom’s VVX business media phones will soon have the benefit of full support with the Polycom VVX Services for Lync. Customers can optimize their networks and infrastructure with a familiar program that many are already using.

Polycom RealAccess services delivery platform and Polycom Managed Services are globally available today, and Polycom VVX Services for Lync will be available in late spring.

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