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Pakedge Unleashes BakPak 3.0 Cloud Management

Remote monitoring, auto-firmware updates and auto-troubleshooting make Pakege’s latest BakPak edition a service-friendly solution for integrators.>

CI Staff

It already won a 2015 CI BEST Award at InfoComm 2015 for its promise of cloud management and robust remote servicing features for customer’s networks.

Now integrators can take advantage of Pakedge Device and Software‘s BakPak 3.0, now that the solution has been released and the NP36 network patroller is being shipped with the new software.

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BakPak 3.0 offers more remote management ability, deeper integration, more sophisticated task management and more efficiency, essentially providing integrators with more profit opportunity, says Victor Pak, CEO of Pakedge.

“This is so much more than power cycling and rebooting – BakPak’s intelligence empowers integrators with broader and deeper system control while allowing companies to save on labor overhead by simplifying and automating the more tedious maintenance and management processes,” he says.

“BakPak 3.0 monitors, alerts, assigns, maps, repairs, manages and reports. There’s not another remote management system like it.” 


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The cloud based remote management solution gives integrators end-to-end control from a distance with in-depth monitoring of network devices and control systems. BakPak does this with prioritized alerts, robust permission settings, automated network repair and mapping, easy configuration management, report logging, backup and restore functionality, and TriPlex – a unique troubleshooting system that determines the cause of the problem in case of a network outage or configuration error and suggests potential fixes.

Triplex is a built-in network diagnosis algorithm that works to find the source of network problems even in case of complete network outages. If the problem cannot be resolved through BakPak’s own self-healing functionality, TriPlex will report to the user the source of the problem on the network, allowing integrators to repair the issue or prevent it from occurring again. As it goes through these procedures it creates a log which is sent to users as part of a weekly report. The log is also useful to the integrator, because should BakPak be unable to restart the system and it becomes necessary to make an on-site visit, the integrator will have a list of procedures that were already attempted as well as the direct cause of and location of the problem in the network.

“It is intelligence that really sets BakPak apart from other cloud management systems,” said Dr. Marc Ilgen, Vice President of Software Development at Pakedge. “We’re trying to incorporate the same type of computational intelligence used in aerospace and intelligence industries and give it purpose for everyday uses. The best part about BakPak is that all of that all of this comprehensive tech is accessible in a really intuitive, clean, user-friendly interface.”

Smart, Actionable Alerts Intuitive Management and Maintenance Functions

Should BakPak’s built in self-healing features not be able to resolve a network failure, integrators can count on the intuitive alert system. 

Unlike other remote management system, BakPak 3.0 does not send misleading alerts – it is intelligent enough to pinpoint which device failure caused the network to crash instead of inundating integrators with a string of “device failure” notifications that don’t help. It does this by validating all error alerts through situational-aware AI algorithms to provide accurate usable information to take action on. These useful alerts are sent via e-mail, SMS, or the BakPak app so the integrator can respond as necessary.

Devices and types of alerts can be prioritized by urgency. BakPak smart alerts group devices into one of five prioritization categories based on their criticality to the network – with a separate category for wireless and IoT devices to prevent alerts from devices that go online and offline frequently.

Within BakPak’s device view and network map, profiles and devices are color-coded to allow users to quickly and easily note the device’s status – green if everything is up-to-date and working, yellow if the device is working but needs an update, or red if the device is down and needs immediate attention.

Grouped device management makes keeping devices up-to-date easy. With BakPak, firmware updates for Pakedge devices can now be pushed across all devices across multiple sites with the click of a single button.

This means that if you use the same switch model at different sites for different customers you still only have to push the firmware once.

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