This week, CI‘s web editor Rachel Quetti got back from covering AVI-SPL‘s Sales Acceleration Summit in Tampa, Fla.
One of the biggest focuses of AVI-SPL in 2016 is its sales and service infrastructure. Coming off of a 20 percent bookings growth in 2015, AVI-SPL is trying to maintain that momentum going into 2016.
During the event, one of AVI-SPL’s customers told a story about their service experience with different companies, including AVI-SPL, during the RFP process. The customer asked each company to call its help desk to test out its service. Of all of the companies, AVI-SPL was the only one to pick up and provide immediate service.
AVI-SPL’s help desk is 24/7, and the company will continue to focus heavily on providing consistent and reliable service in 2016.
Hear more from CI‘s web editor Rachel Quetti and CI‘s editor-in-chief Tom Leblanc about AVI-SPL’s focus on service and customer experiences.