LogMeIn has rebranded as GoTo and launched a new IT management and support platform called GoTo Resolve. The company is also rolling out a new experience for the company’s unified communications-as-a-service product GoTo Connect.
Those products will be united by a single application, administrative system and converging user experience that combines support and communication products. Per a statement, these changes are a result of surveying customers and their challenges over the course of the pandemic.
The rebranding also comes with a new partner program and global expansion designed to empower the company’s partners. It also includes additional ways to attract customers and increase revenue.
GoTo Resolve
GoTo Resolve is a new flagship IT management and support solution designed to simplify SMB IT management and support. Thus, the new solution brings together functionality from the company’s remote access, management and support capabilities with a new conversational ticketing and support toolset.
The solution is also billed as a zero trust tool. Here, it protects endpoints from threats and supply chain vulnerabilities that requires a second, unique verification for any sensitive actions.
Meanwhile, the company says GoTo Connect has a new UCaaS experience that brings its collaboration solutions in a new, secure unified app. The app includes telephony, meeting, messaging, training and contact center capabilities. It also features Facebook integrations for customer-facing teams, WebChat widgets and new cloud-contact-center-as-a-service capabilities for SMBs.
The company further acknowledges that these tools serve different IT needs. However, a common application, unified admin system and converging user experience will link these products. According to the company, this will streamline day-to-day operations for IT teams and end users.
Additionally, customers can add integrations between support and communication products. Some of these include ticketing and helpdesk experiences within GoTo Connect or adding phone access to the GoTo Resolve console. Customers can also automatically add call notes to support tickets.
Also Read: Unified Communications and Collaboration Continues Transforming Corporate Space
Bringing the Portfolio Under One Brand
The company also introduced a new GoTo Partner Network for MSPs, resellers and distributors with an expanded global focus that features new marketing, integrations and support features.
Mike Kohlsdorf, GoTo president and CEO, says in a statement that the announcement follows a yearlong internal company transformation. He remarks that relaunching IT solutions under one brand and app give the company an advantage over their competition.
Kohlsdorf adds that many providers in the space only solve for one point solution. However, he continues, GoTo brings together IT management and support and communications under one application in a completely new and unique way.
He concludes, “GoTo and the new portfolio better represent the company and our commitment to SMBs. We understand their particular challenges and have the focus and resources needed to address these pain points to better serve their dynamic working environments.”
A version of this article originally appeared on our sister-site, My TechDecisions.
