Integrators know that sometimes there have to be tweaks made to installations after the job is complete. This can be a headache, but it’s a lot easier if the products’ return policies are more lax, allowing for a longer period before sales are final.
Cellular signal boosters manufacturer SureCall has announced it is extending its money-back return policy from 30 days to 60 days for all enterprise-level boosters purchased after November 1, 2015.
“SureCall’s primary concern is customer satisfaction,” says Hongtao Zhan, SureCall founder and lead engineer. “The extended return policy is beneficial to both our installers and the end-users. It gives our installers more time to fine-tune systems after the initial installation, and it provides the end-users an additional month to make sure they are completely satisfied with the results.”
The new extended return policy covers all of the company’s enterprise-level boosters, including the Force5 Consumer booster, as well as all industrial-class boosters.
“The extended grace period complements SureCall’s industry-best three-year warranty to provide the industry’s most extensive customer protection package,” says Zhan.