ClearOne has announced the general availability of its new CONVERGENCE Cloud AV Manager that the company says gives integrators and end users the ability to remotely manage ClearOne systems across multiple rooms, buildings and continents.
According to the company, the new service was in beta testing, which was successful. Now, the service is immediately available to give integrators a simple way to remotely access and manage clients’ systems. In addition, the Cloud AV Manager can give integrators a new revenue stream, says Chair and CEO Zee Hakimoglu.
“As the custom installation market increasingly promotes cloud-based communications and system maintenance, ClearOne is committed to providing our valued partners with powerfultools to reduce maintenance costs while providing faster and better customer service,” Hakimoglu said. “With CONVERGENCE Cloud AVManager, it’s easier than ever to set up new ClearOne installations, fewer physical site visits are needed for long-term maintenance and our AV and IT partners gain a new selling point for their clients who expect immediate troubleshooting and top-notch service.”
Per the announcement, the service builds on the existing CONVERGENCE solution by giving integrators and system managers full control of any connected systems via a web portal that can be accessed from any device, regardless of location.
According to ClearOne, CONVERGENCE Cloud AV Manager allows integrators to:
- Update passwords for all a system’s devices simultaneously
- Back up configuration files
- Set up push alerts for specific system issues and troubleshooting
- Gain insight into connected installations at a moment’s notice
- Apply updates
Integrators can test the service via a free trial and determine level of use they expect, and pricing is tiered base on the number of clients and systems being monitored. Integrators can determine their own pricing for service contracts with customers, the company says.
“This is a game-changer that gives our resellers instant insight into clients’ systems while also enabling larger clients to have their own systems managers perform remote operations,” Hakimoglu added. “This ensures optimal operation of office collaboration equipment, adds flexibility for integrators and provides greater peace of mind to improve client-integrator relationships. The always-on management and maintenance service can also benefit client retention and continued investment in new ClearOne products.”