When installing systems on a client’s network, it is vital that AV integrators and IT directors work together to ensure the network is protected.
“Because everything is now dependent on the network, the tools that the [integrator] has available may be limited. They have to have some sort of a relationship with someone who has greater access,” says Mark L. Peterson, associate principal of corporate and unified collaboration, Shen Milsom & Wilke LLC.
“Remote support may either be by an external managed service or by internal operations that are working after hours. You have to make sure that the requirments are clearly stated upfront of the project.”
For example, Peterson says that if a client is going to be using VPN, integrators have ot ensure that VPN will actually be usable with the remote management solutions.
“There needs to be some preparation in regards to how those remote access tools are going to work, and then you have to make sure to document that,” says Peterson.
Watch the video above to learn more from Peterson and Dan Helfrick, customer development and marketing, Z-Band, regarding how an AV integrator should tackle remote access issues.
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