MessengerAVL is a full-service design and build systems integrator that focuses on the house of worship and education markets. It specializes in sound reinforcement, theatrical lighting, LED video, video production and broadcast, digital signage and IT systems. MessengerAVL seeks to offer seamless and transparent technology systems to help customers achieve their goals, vision and purpose. In fact, the firm collaborates closely with architects, general contractors and designers. MessengerAVL, thus, can create comprehensive technology systems that work flawlessly across platforms, delivering value, performance, practicality and ease of use.
MessengerAVL Departs Previous Project Platform
Previously, MessengerAVL used another project platform that was cumbersome and consumed an extensive amount of time. After searching for the best platform to serve its needs, the firm found Jetbuilt. It is, of course, an easy-to-use, feature-rich platform for building complex, professional proposals from a desktop, laptop, tablet or phone. This transition has streamlined MessengerAVL’s operations. Indeed, the firm has moved away from cumbersome, server-based systems and embraced a more modern, flexible solution.
“We’re approaching a year of using Jetbuilt,” Parker Gann, CTS-D, system engineer for MessengerAVL, notes. He continues, “Jetbuilt is primarily used as a quoting tool, though we utilize some of their optional modules, too.” MessengerAVL’s principal goal was to modernize its quoting process, which required a cloud-based solution accessible from anywhere. “Previously, we used a server-based system that required VPN access, which was cumbersome,” he elaborates.
MessengerAVL’s main goal was to modernize its quoting process for its house of worship and other clients. Image courtesy of Jetbuilt.
According to Gann, “Our old system was Windows-only, but many of our designers, including myself, use Macs.” The company needed a solution that didn’t require additional software. Moreover, MessengerAVL wanted a partner with an agile development philosophy — basically, one that values user feedback and is eager to develop new solutions.
Jetbuilt Exceeds Expectations
“Jetbuilt has exceeded our expectations in this regard,” Gann declares. “Jetbuilt’s commitment to customer feedback was evident at their User Summit, where we directly shared our ideas with their leadership team.” He continues, “Unlike competitors, Jetbuilt listens and implements our suggestions, which is crucial for a small company like ours.” In fact, he offers a concrete example: In fall 2023, MessengerAVL attended the 4th annual Jetbuilt User Summit in Chicago to share its feedback; this would later become a Client Portal. “It’s impressive how quickly they act on user feedback,” Gann enthuses.
Jetbuilt introduced the User Summit to unite forward-thinking consultants, integrators, manufacturers, vendors and end users. Today, the Jetbuilt User Summit has evolved. Now, it’s a personalized event for industry peers to connect, exchange ideas and network. Moreover, the company commits itself to gathering feedback to design new features and enhancements. Thus, Jetbuilt seeks to provide industry professionals with the resources to accelerate their businesses.
“We are particularly excited about Jetbuilt’s portal because it will help bridge the gap between our design team and our customers,” Gann explains. He continues, “Jetbuilt’s portal will allow our sales team and client representatives to view and share project information directly with clients. This transparency is crucial for them to endorse and present solutions and designs effectively to our customers.” The idea underpinning the Client Portal is to allow clients to see real-time progress on their projects, without needing direct updates from their partner. “This additional touchpoint is valuable,” Gann declares, “and automating these updates will be a significant advantage.”
With Jetbuilt’s new Client Portal, integrators like MessengerAVL can provide transparency to their clients. Image courtesy of Jetbuilt.
MessengerAVL Can Share Project Details
Jetbuilt’s portal enables integrators like MessengerAVL to share project details to ensure organized communication. This, of course, includes status updates, drawings, equipment manuals and other essential information. Integrators can update project statuses as they move through phases like contract, engineering and installation. This, therefore, reduces client inquiries about ongoing projects. The portal allows fluid communication between integrators and clients, facilitating questions and answers. After project completion, clients can leverage Jetbuilt’s portal to initiate service requests, with updates, discussions, scheduling and resolution tracking.
“Overall, Jetbuilt has definitely saved us time and provided the flexibility to work on the go,” Gann enthuses. He continues, “The ability to access it on my phone when I don’t have a computer — especially for making design adjustments while traveling to client meetings — is empowering and invaluable.”
Another significant advantage of Jetbuilt is its pricing catalog management. Previously, managing an integrator’s pricing catalog could be a monumental task, often leading to errors. “Jetbuilt’s automated system provides up-to-date pricing from our manufacturers, relieving us from this burden and ensuring accuracy,” Gann states. Indeed, he says it’s “…an immense benefit for us and a testament to the efficiency of Jetbuilt.”
A True Partnership
Gann adds, “In essence, we feel like we have a partnership with Jetbuilt. As customers, we can provide feedback and know that it is heard and implemented.” It’s a collaborative relationship that, he says, MessengerAVL deeply values.
Jetbuilt users interested in creating and nurturing relationships with like-minded AV designers and integrators worldwide are invited to attend the 5th annual Jetbuilt User Summit. It will take place October 24 to 25, 2024, at the Fairmont Copley Plaza in Boston. To learn more about Jetbuilt’s User Summit, visit the company’s website.
