NEC Launches Network Connect AI-Driven Call Routing and Voice Network Monitoring for Business

Published: 2020-03-04

NEC Corporation of America today announced the launch of Network Connect, a call-routing solution that uses artificial intelligence and machine learning to automatically route each call through the most cost-effective, reliable carrier. [related]

NEC Network Connect utilizes the wholesale telecom ecosystem available through 46 Labs Communications.

Network Connect “offers unprecedented visibility and control of voice network traffic,” according to the NEC announcement. Businesses can access important insights, including quality of service and other performance metrics.

Using AI and machine learning, Network Connect “can help businesses detect issues, provide reporting and mitigate quality issues before they unfold,” the NEC announcement says.

“For the first time, enterprise customers have visibility and control of their voice networks,” said Joe Salisbury, VP of enterprise sales and marketing for NEC Corporation of America, in the company announcement.

“This solution not only comes at a wholesale cost savings; it eliminates the network vulnerability that comes from relying on a single carrier,” he said.

Artificial intelligence is playing a more dominant role than ever in business today, including plans by Solutions360 to soon unveil a AI-driven product that can be used by integrators themselves to improve their business operations.

NEC Network Connect

More About NEC Network Connect

The Network Connect carrier hub includes hundreds of global voice carriers. This ecosystem works collaboratively to send and receive phone calls. Benefits include:

  • Visibility and control of enterprisewide call traffic through a single pane of glass management system
  • Wholesale pricing based on usage with call-time charges accurate to the second, not rounded up
  • Next-generation redundancy eliminates dependency on a single carrier as customers leverage all available carriers
  • Ability to manage multiple business sites and consolidate spend for an entire organization within a single monthly billing statement.
  • Improved call center KPIs with higher quality, connect rates and enhanced call routing capabilities
  • Fully scalable system that supports existing phone numbers
  • Simplification of call center operations eliminating the need for multiple carriers, multiple bills and multiple 1.800 numbers for support.

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