COVID-19 Update

Customer Service

5 Inventory Management Best Practices

These tips will make sure you always have a pulse on your inventory

customers post pandemic needs

Your Customers’ Post Pandemic Needs: Exclusive Research & Analysis

In an upcoming webinar on August 10th at 2 PM ET, Commercial Integrator and NSCA will break down exclusive survey results of end user customers about post pandemic technology purchasing habits.

Humans Have the Power to Fix Screwups Caused by Technology

Everyone in AV knows the power of automation, but people are an important asset in ensuring one-time problems don’t become long-term issues for your brand.

better customer service

Invest In Better Customer Service (Or Go Under!)

As the AV industry transitions into a service-based model, integrators should beef up their customer service know-how to help retain customers and grow.

customer service approach, audio visual customers

Improve Your Customer Service Approach with Audio Visual Customers

Would you rather help a client who has an issue with your work find a solution or try to play hardball and risk losing them—as well as the people they know?

AV installers, audio visual installers

The Most Frustrating Things AV Installers Hear from Clients

What are audio visual installers sick and tired of hearing from clients? Plenty… but mostly, it’s about money and how to do their jobs.

Dennis Snow, AV Service

Trouble Growing AV Service Business? Maybe It’s for These 3 Reasons

At NSCA’s Business & Leadership Conference, former Disney exec Dennis Snow exposes three too-often-overlooked AV service fundamentals.

integration projects, AV clients

How To Win Integration Projects and Influence AV Clients: A Guide to Customer Relationships

The key to better integration projects is so heavily dependent on building better AV client relationships. It’s NOT enough to just install a nice system!

AV service contracts, AV contractors

This Illusory Clause in Most AV Contracts Is Completely Unenforceable

AV contractors should take note of discrepancies between equipment lists and the narrative listed in AV service contracts.

AV service revenue,

When You Don’t Have AV Service Revenue, THIS Happens

Most businesses understand that AV service revenue or recurring revenue is beneficial, but it’s increasingly vital for these reasons.