Jetbuilt to Debut JetBot at CEDIA Expo 2024
Jetbuilt will showcase JetBot, its AI-driven desk, that will help streamline and simplify technical support and customer service…
News August 22
Latest In: Customer Service
Watchfire on Commitment to Quality Service & Breadth of Offerings
Brian Smith, Pro AV Sales Director at Watchfire, expounds on the company's commitment to service and extensive offerings…
Sponsored April 30
Riedel Appoints Longtime Veteran, Marcus Wheelwright as VP of Customer Success, Americas
As VP, Wheelwright will improve customer satisfaction by creating frictionless experiences for customers at Riedel.
News January 19
Shure Celebrates 100 Years at InfoComm 2025
Sean Bowman of Shure reveals InfoComm 2025 plans along with the 100th anniversary celebrations of the audio manufacturer.
Sponsored June 11
Invest In Better Customer Service (Or Go Under!)
As the AV industry transitions into a service-based model, integrators should beef up their customer service know-how to…
Insights December 2
Improve Your Customer Service Approach with Audio Visual Customers
Would you rather help a client who has an issue with your work find a solution or try…
Insights November 25
The Most Frustrating Things AV Installers Hear from Clients
What are audio visual installers sick and tired of hearing from clients? Plenty... but mostly, it's about money…
September 25
Trouble Growing AV Service Business? Maybe It’s for These 3 Reasons
At NSCA’s Business & Leadership Conference, former Disney exec Dennis Snow exposes three too-often-overlooked AV service fundamentals.
Insights March 1
How To Win Integration Projects and Influence AV Clients: A Guide to Customer Relationships
The key to better integration projects is so heavily dependent on building better AV client relationships. It's NOT…
Video February 13
This Illusory Clause in Most AV Contracts Is Completely Unenforceable
AV contractors should take note of discrepancies between equipment lists and the narrative listed in AV service contracts.
Insights February 11
When You Don’t Have AV Service Revenue, THIS Happens
Most businesses understand that AV service revenue or recurring revenue is beneficial, but it’s increasingly vital for these…
Insights September 28
Whitlock’s Acquisition Strategy Is to Acquire AVI-SPL … One Customer at a Time
Amid acquisitions by AVI-SPL and Diversified, Whitlock is measuring customer relationships and investing in the right ones.
Insights September 20
What to Include in an RFP When Choosing a Projector and Screen
Understanding budget and considering types of video content used are just two important factors when writing an RFP…
Insights July 28
Test Your Recurring Monthly Revenue (RMR) Knowledge
Take this 2-minute quiz to determine if you're doing recurring monthly revenue (RMR) right or discover what you're…
Insights June 29
4 Software Tools to Help You Deliver the Best Customer Support
Do you have the software it takes to deliver great customer support?
Sponsored June 20Spotlight on InfoComm 2025
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