Most organizations probably see their businesses evolving to be conducted more in the cloud. Shifting business processes, however, can be tricky. ConnectWise CloudConsole is designed to make it easy for technology service providers (TSPs) to provide better service to their customers with tools for managing, monitoring and billing their cloud partners — such as Microsoft Office 365 and Azure and beyond.
Let’s explore some ways ConnectWise CloudConsole makes doing business in the cloud easier for TSPs:
You Can’t Argue with Efficiency
Effective billing equals better cash flow. Meanwhile, customers actually like to be billed efficiently because it eliminates variables. Billing is one of the areas where ConnectWise CloudConsole can increase efficiency and profitability.
Normally, cloud services invoicing is a time-consuming manual process. ConnectWise CloudConsole automates that process and allows TSPs to send a single invoice to customers, significantly reducing administration time and increasing billing accuracy.
Flexibility Plays to Your Strengths
For TSPs, service can be unpredictable. that’s why a flexible business climate is vital. ConnectWise CloudConsole offers cloud management and monitoring that lays the foundation for flexible and effective service.
Did you know that the public cloud services market is projected to total almost $250 billion by the end of 2017? That’s up 18 percent from 2016.
It offers the ability to monitor clients’ accounts proactively for potential issues that can disrupt service, such as possible outages or capacity warnings, which allows you to build your company’s status as a trusted advisor.
ConnectWise CloudConsole is also equipped to allow your business to manage all users, groups, mailboxes, virtual services, SQL databases, websites, storage, as well as to add and delete accounts from one place, freeing your staff to focus on direct customer service.
Adding Customers Is Easier
In some cloud management systems integrating new client accounts can more complicated than it should be. The processes around growing your business (that’s what adding new client accounts is) should never be problematic.
ConnectWise CloudConsole makes it easy for TSPs to expand their business footprint and take on new sets of clients from anywhere. The multitenancy of the software allows you to manage your cloud services for all clients without the need to constantly log in and out of accounts, saving your technicians time.
TSPs need to be in a position to capitalize when customer demand increases and their processes should help them, not inhibit them. “We have seen a steady increase in the number of our clients who are making the move to Office 365 and Azure, so putting in place a tool that would help us manage their accounts efficiently was key to our success,” says Stana Steen, president and CEO of High Standards Technology, a managed services firm in Texas that also provides cloud computing services.
High Standards Technology has been a ConnectWise CloudConsole partner since the solution was first introduced in 2016. “Because of ConnectWise CloudConsole, my team is able to effectively to quickly bring on and manage new cloud clients while still being able to provide a high level of customer service for which we are known,” Steen says.
Helps You Prepare for Impending Demand
Did you know that the public cloud services market is projected to total almost $250 billion by the end of 2017? That’s up 18 percent from 2016. It’s predicted that cloud services will influence more than 50 percent of IT outsourcing by 2020. These findings from Gartner ought to have TSPs considering if their processes can withstand increased customer demand for cloud services.
When ConnectWise CloudConsole was initially launched, it was available only to ConnectWise Manage partners. However, as the number of TSPs adding cloud services to their offerings has expanded, and as the requests for access to ConnectWise CloudConsole outside of ConnectWise Manage has grown, it became clear that it is time to give any TSP that manages cloud services – MSPs, VARs, CSPs, and others – the ability to take advantage of the huge shift in business spending to cloud computing solutions.
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