Covington, Ky.-based American Sound Inc., audiovisual design, integration and managed services provider, announced its partnership with Utelogy Corporation. The latter is the provider of management, monitoring and analytics software for the connected workspace. With current offices in Indiana, Ohio and Kentucky; American Sound states that it will remain focused on providing quality services with a commitment to customer excellence.
According to the company, technology that enables collaboration and communication is critical to every single meeting. The impact of that technology not working consistently is costing companies time and money. American Sound adds that it recognized the need for a more rapid and proactive support offering. As a result, it built The Remote Operations Center or The ROC.
“Because we are committed to providing the best support and maximizing our customers’ technology investments; we evaluated every solution available to enhance The ROC. Utelogy consistently stood out above the others due to the feature rich UI, agnostic monitoring capabilities and innovative roadmap. We are honored to align The ROC with Utelogy and pave the way for what a customer-centric technology partner can be,” says Bradley Moore, director of programs and services at American Sound, Inc.
A Fruitful Partnership
According to California-based Utelogy, its software-driven platform delivers a comprehensive range of analytics. It does so by managing all aspects of an organization’s AV and unified communications estate. By leveraging the Utelogy platform as part of American Sound’s Managed Service Offering; customers will receive an enhanced experience through preventative maintenance and proactive monitoring.
Additionally, the Utelogy platform maximizes AV technology uptime, reduces time to meeting start and streamlines energy efficiencies. With this, it thus significantly enhances ROI on an enterprise’s technology investment. Utelogy also improves the overall efficiency and productivity of the IT support staff. Moreover, the software provides valuable usage data, both for devices and rooms. It also makes all information available via a single, integrated dashboard.
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Frank Pellkofer, president and co-founder at Utelogy, enthuses on the new partnership. “This partnership extends the capabilities of the Utelogy Platform to a broader audience of professionals working in diverse AV/UC environments,” he adds.
Pellkofer then continues, “Together we will deliver a quality experience focused on deeper analytics, proactive support and monitoring, narrow fault isolation; and reduce the total cost of ownership for the AV estate.”
