Founded 45 years ago, Solotech is a provider of audiovisual and entertainment technology. The business currently has 18 strategic locations across Canada, the United States, the United Kingdom and China, and over 1300 employees, with further global expansion planned over the coming years. Thanks to an inventory encompassing over 300 renowned manufacturers, Solotech is a source for audio, video, lighting, rigging, soft goods, control and collaboration solutions and services. The company is internationally known for its expertise in live productions and systems integration in various markets, namely music, sports, business, culture and education.
In early 2021, Solotech acquired Nashville-based Morris Sound & Light and InteRise. This acquisition, part of Solotech’s impressive growth plans, led to an unexpected and exciting development as the acquired company had something that would bring a great return on investment: Jetbuilt.
Alexandre Pecqueux, vice president, Innovation and Operational Excellence at Solotech, explains, “Up until the acquisition of Morris Sound & Light and InteRise, we used Microsoft Excel to quote across the business, just like many other integrators. Accessing Jetbuilt through this acquisition made us discover that Jetbuilt is a far quicker, less cumbersome and a more accurate quoting tool.”
From initial conversations, Solotech had some concerns over Jetbuilt being a cloud-based solution and how it could support a business of its size.
Pecqueux remarks, “We had identified issues in other cloud-based platforms: lagging systems and lack of performance. But it was not the case with Jetbuilt. This solution is like working on a desktop application speed-wise, with all the added features a cloud-based system provides. We have been blown away by the software. In fact, we did some time and motion studies which showed Jetbuilt has reduced our quote time by at least 50%, and even more when dealing with larger and complex projects.” He continues, “Another massive advantage Jetbuilt offers is quoting accuracy. We’re no longer concerned about human errors as all our products and pricing are now pre-loaded in Jetbuilt.”
Like many other businesses, Solotech had experienced a certain degree of inaccuracy when using humans to input data. It could occasionally affect a quotation by making it too expensive or engaging potential lost revenues. However, Jetbuilt eliminated the human input factor where errors are more likely to occur.
The company adds that the support provided by Jetbuilt was phenomenal and the team at Jetbuilt worked closely with Solotech to offer a comprehensive launch plan before rolling it out across the group. Solotech was highly impressed by the quality of the support supplied by Jetbuilt.
Pecqueux then confirms, “There is so much information and detail to review for a project of this size. Yet, whatever we needed, Jetbuilt was able to provide it pre-launch, in the planning phase, during the rollout, and after implementation.” Solotech was delighted with the integration of this major new software system, from A to Z. “Jetbuilt delivered far beyond our expectations. The Jetbuilt support team has been so responsive and dedicated to making this implementation completely fault-free for us. In fact, after just one week, we had staff telling us they didn’t want to use anything else!” he exclaims.
Nancy Dugas, process optimization analyst at Solotech, also notes, “Jetbuilt seamlessly integrates with our existing CRM and ERP system. The API works brilliantly. We don’t have to duplicate work by adding information into several tools; just one entry and then everything synchronizes and communicates perfectly. It’s a game-changer for our business.”
According to a statement, one of the other critical aspects for Solotech was Jetbuilt’s ability to quote in other languages. Solotech can now produce a quotation in one language and have it fully translated into a range of other pre-determined languages without any delay or extra cost. Previously, this would have required an internal or external resource to translate every quote, further slowing down the quotation process and increasing costs.
Frederic Senay, sales director at Solotech further states, “We work with several multinational customers, where dedicated pricing is set up across various suppliers and territories. Jetbuilt can add discounts instantly into the quotes, which has halved our workload for special projects and ensured accuracy. It’s an amazing tool that I only wish we’d had sooner.”
Pecqueux and the team at Solotech are thrilled with Jetbuilt adding, ”We have plans to grow our business significantly outside the US and Canada in the coming years, and we see Jetbuilt as a vital part of that expansion. Jetbuilt is a business that understands the needs of the AV industry, how it works and what is needed to grow. This solution has been one step ahead of what we need with every new development! They’ve wowed us for sure and we can’t wait to see all the other new features and tools they have planned.”