How to Build a Better Pro AV Technician Team

Running a systems integration business often necessitates a “holistic approach” to managing your AV technician tech team. Enter ConnectWise.

Leave a Comment

As the adage goes, there’s no “I” in team. This applies in spades to systems integration companies with an AV technician team to manage.

Projects, be they big or small, require everyone on the team, from the company owner and salesperson to the programmer and installer, to collaborate, communicate, and work seamlessly together to ensure profitability and customer satisfaction.

That teamwork goes beyond simply doing your part on a project. Everyone involved must harbor mutual trust and respect for each other. If not, the project and your entire AV business can suffer.

An Ecosystem of Employee Satisfaction

To provide AV technician teams with the tools they need to inspire and develop good teamwork, ConnectWise recently acquired HTG, a worldwide consulting, coaching, and peer group organization.

Added to ConnectWise’s comprehensive portfolio of software-based project management and productivity tools, HTG’s teambuilding and business development programs go that one last step to provide systems integration companies with a holistic approach to business success.

Rethinking the Entrepreneurial Mindset

There’s no question that the systems design and the installation industry is driven largely by entrepreneurs — those who see an opportunity in a new market and launch a business.

Typically starting out small, these entrepreneurs often handle every phase of the business—from sales to installation—themselves. Even as new employees are added to the company roster, It can be difficult to get out of the “do-it-all-myself” mindset.

Although noble, it’s an attitude that can cause dissension and derail your business objectives.

This is why a team building program that focuses on creating a healthy, sustainable work environment is so important.

You can implement a variety of business practices that help you manage projects more efficiently, but without the full commitment and support of everyone at the company, those tools can only take you so far.

Making sure everyone on the systems team in on the same page and working toward a common goal should be an integral part of business objectives.

‘Holistic Approach’ to Running an AV Technician Team

Wrapped up in the day-to-day duties of managing projects, it can be easy to let employee relations slide. For business-focused individuals, it can also be a difficult shift in perspective and priorities.

But like all facets of a running a business, building and maintaining a thriving team of employees, requires special communication, interpersonal, and leadership skills. It’s human—centric, face-to- face interaction at its best.

To get to that level, ConnectWise offers HTG-inspired, open platform coaching and consulting programs, seminars and events.

Designed to provide systems integrators with peer-to-peer networking opportunities, business and leadership resources, and leadership guidance and counseling, the addition of HTG allows ConnectWise to offer a complete, holistic approach to running a successful systems business.