Avidex and Digital Networks Group Launch 360o Service Plan Portfolio of Managed Services

Published: January 15, 2019

Avidex Industries recently announced a new portfolio of managed services that includes remote monitoring, audiovisual system management and 24×7 centralized help desk support.

The 360o Service Plan includes life-cycle design and installation, maintenance and support including dedicated personnel for on-site service assurance, as well as remote monitoring, management, and analytics.

The services are delivered through a cloud-based, enterprise-class secure network connection. The plan is also available to clients of Avidex subsidiary Digital Networks Group.

The new services from Avidex and DNG “provide clients with a single software management platform that integrates with the AV industry’s top supplier systems,” according to the company announcement.

The new platform “is designed to improve overall customer experience including ensuring system uptime and reliability.”

“With a proactive approach aided by remote monitoring and diagnostics, Avidex and DNG can reduce downtime by identifying potential problems before they happen and alert clients immediately,” according to the Avidex press release.

Remote Power & Testing

As part of the 360o Service Plan, each component in a critical meeting room can be physically powered on and tested remotely.

A projector’s display test images are analyzed for image quality, test signals are sent through speakers to verify microphone quality, and video and audio conferencing devices are tested – all to ensure room readiness. [related]

The platform also includes client system reporting and analytics.

“We understand that managing and maintaining diverse audiovisual and unified communications solutions can be a complex task,” said Avidex CEO Jeff Davis in the company announcement.

“We combined the best manufacturer-trained and certified industry professionals with a software management platform to launch our new comprehensive managed services portfolio to support our clients’ complete audiovisual needs.

“The goal of our 360o Service team is to understand and deliver on the AV needs as a catalyst for our clients’ success, giving them confidence in their return on AV system investments and reliability their teams can trust,” he said.

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