Utelogy Corporation has added Rahi to its team of global solutions partners providing managed and professional services.
According to the announcement, “the addition of the Utelogy Platform to the Rahi ecosystem allows the IT systems integrator to expand its roster of tailored solutions and services to a wider range of organizations requiring the management and monitoring of their AV and UC equipment therefore enabling effective enterprise communications and collaboration.”
This joint collaboration combines Rahi’s expertise in remote management solutions with Utelogy’s enterprise-grade software platform for managing, monitoring, and controlling connected workspaces.
“Most AV integrators have not embraced remote management tools and solutions yet,” said Aaron Miller, VP of Managed Services for Rahi.
“We have a full complement of managed services and a 24×7 network operations center (NOC), so your environment is constantly monitored with a committed response time within 15 minutes. Our NOC is staffed with trained professionals who can often provide rapid resolution before the customer knows there was an issue.”
“This strategic collaboration with Rahi extends their level of commitment and expertise into the conference room, board room, and all collaboration environments,” said Frank Pellkofer, President and Co-Founder at Utelogy.
“Working together, we can provide enterprises with enhanced levels of system performance and device control, combined with measurable and actionable business intelligence.”
More on the lack of managed services in the industry
If your firm struggles to sell managed services, consider that the typical “tiered vs. one-size-fits-all” conversation could use some re-framing. Insisting upon an all or nothing stack limits your ability to appeal to new clients and your growth in the long run.
Here are some further resources for firms seeking to expand on their service offerings this year:
- Different Managed Services Models: Does One Size Fit All?
- The Service Desk: Basics of Selling Managed Services
- 5 MSP Accounting Tips to Keep Your Transition to Managed Services On-Track
