by Zachary Comeau | Mar 1, 2022 | News
GoTo has announced a new Contact-Center-as-a-Service (CCaS) offerings within its GoTo Connect product designed for small and midsize businesses to help boost sales, improve customer experiences and support employees and IT. The company says the expanded offering is an...
by Zachary Comeau | Feb 28, 2022 | Insights, News
Cyberattacks have been front and center in the Ukraine crisis, as the country is not just suffering from conventional warfare as it fights with Russia. The country’s critical infrastructure has been repeatedly attacked, purportedly by hackers working for their...
by Zachary Comeau | Feb 23, 2022 | News
Zoom is releasing Zoom Contact Center, a new omnichannel contact center solution. The company says is optimized for video and integrated into the same Zoom experience and taking over Zoom Video Engagement Center. According to Zoom, the new offering combines unified...
by Zachary Comeau | Feb 23, 2022 | News
If you’ve traveled lately, then you know that things are much different from how they were before 2020, all thanks to the COVID-19 pandemic. Travelers must constantly be reminded to wear masks and practice social distancing; moreover, travelers need up-to-date...
by Zachary Comeau | Feb 18, 2022 | Insights, News
U.S. organizations, including technology service providers that represent attractive targets to a threat actor, are being urged to implement cybersecurity protections against cyberattacks as the Ukraine crisis unfolds. These warnings come from the U.S. Cybersecurity...
