Each year, Commercial Integrator diverts our attention from integrated technology design and application and, instead, focuses on the nuts and bolts of supplier service. Across categories like general communication, technical support, shipping and delivery, warranty policies and training programs, we ask a select group of influencer integrators to evaluate their manufacturer and distributor partners for the 2025 Quest for Quality program.
What is the Quest for Quality Program?
The very highest echelon of manufacturers and distributors earn our Quest for Quality distinction, a recognition that they stand apart on metrics of service and channel loyalty. There’s no editorial board or anonymous judging panel here; this winner’s list comes straight from the channel, giving fellow integrators confidence when they evaluate these suppliers and consider possible future partnership.
Read on to see the full list of 2025 Quest for Quality honorees, across both the Manufacturer Division and the Distributor Division.
2025 Quest for Quality: Manufacturer Division
Best Customer Service/General Communication
Courtesy / QSC
Mandy Spencer, vice president, sales operations and enablement, QSC, says, “This award highlights the dedication and drive of our Customer Care team. Their commitment to timely and purposeful communication and relentless problem-solving is what sets us apart. Every interaction is an opportunity to build trust, and this recognition affirms the meaningful impact of their work. This achievement underscores our ongoing commitment to delivering smarter and more efficient solutions that empower our partners and elevate the customer experience.”
Best Technical Support
Courtesy / Crestron
Matthew Paupst, vice president, global technical support, Crestron Electronics, Inc., says, “We’re incredibly proud to be recognized for our excellence in technical support through the Quest for Quality. This achievement reflects the dedication of our support teams, who work tirelessly to provide fast, knowledgeable and reliable assistance. It’s a true embodiment of the Crestron True Blue spirit — being there for our partners through every moment. At Crestron, we’re committed to being more than a technology provider; we’re a trusted partner to our dealers and integrators, and this award reinforces that mission.”
Best Shipping/Delivery
Courtesy / Visionary
Scott Freshman, COO of Visionary, says, “At Visionary, we are honored to receive the Commercial Integrator Quest for Quality distinction for Best Shipping/Delivery. This recognition is especially meaningful because it reflects the trust and appreciation of the integrators and dealers we serve. While the pandemic is well behind us, we recognize how critical it was during those challenging times to keep delivering products and supporting our customers so that they could continue serving their own clients and stay in business.”
Freshman notes, “Many competitors struggled with reliability, but Visionary remained committed to shipping consistently and without delay — and we made the deliberate decision not to raise prices. That stability is something we continue to prioritize today, ensuring our partners can count on us for dependable products, fair pricing and unwavering support. We are grateful for this recognition and remain committed to delivering with excellence every step of the way.”
Best Warranty Policies
PRNewsFoto / Sharp Imaging and Information Company of America (SIICA)
Keith Yanke, vice president of product and solutions marketing, Sharp, says, “It is an honor to be recognized by Commercial Integrator as a Quest for Quality recipient for Sharp’s outstanding warranty policies. We’re proud to put our customers and partners first, offering a policy that gives them confidence in their investment. Our policy provides trusted protection and underscores our products’ quality, durability and reliability. We are thankful for our partners and all those involved who selected Sharp as a 2025 Quest for Quality winner!”
Best Training Programs
Courtesy / Extron
Casey Hall, chief marketing officer, Extron, says, “We’re honored to receive this recognition from the integrators we work with every day and Commercial Integrator! It’s a meaningful validation of what we set out to achieve with Extron Institute: practical, flexible and meaningful training for AV professionals at every stage of their careers. Whether students choose self-paced online courses or live sessions with our expert instructors, we are committed to meeting them where they are.”
Hall continues, “Our updated Extron Institute portal makes it easy to track progress and build real-world skills. Receiving this Quest for Quality recognition for our training programs is a proud moment for our entire team. Thank you to everyone who voted for us. We’re grateful and excited to keep raising the bar.”
Best Dealer Portal
Courtesy / Biamp
Joe Andrulis, executive vice president of corporate development, Biamp, says, “We’re committed to delivering extraordinary experiences for everyone who engages with Biamp — from end users to prospective integrators and dealers. Being selected as Best Dealer Portal in the Manufacturer Division in this year’s Commercial Integrator Quest for Quality program validates that commitment. I’m incredibly proud of our team’s daily dedication to exceeding our integrators’ expectations.”
2025 Quest for Quality: Distributor Division
Best Customer Service/General Communication
Courtesy / Almo Pro AV
Dan Smith, executive vice president, Almo Pro AV, says, “At Almo, we’ve moved far beyond the traditional role of distribution. While pick-pack-ship remains essential, our true value lies in enabling the market for our manufacturer and customer partners. This means equipping the industry with training on rapidly evolving technologies and products, ensuring end users receive optimal solutions.”
Smith adds, “It also means providing experienced support every step of the way — from building bills of materials and offering engineering expertise to assisting with installation and delivering on time. All of this is achieved while maintaining the industry’s most cost-efficient investment model.”
Best Technical Support
Courtesy / Midwich
Bobby Swartz, CEO, Midwich US, says, “We are honored to be recognized by Commercial Integrator and our partners with the Quest for Quality distinction of Best Technical Support. At Midwich, technical expertise is at the heart of our value to integrators. With the acquisition of The Farm AV, a team long regarded as trusted experts in the field, and the introduction of Midwich Plus Services, we’ve strengthened our ability to deliver design, deployment, programming and ongoing support that help our partners succeed.”
Swartz adds, “This award validates our commitment to being more than a distributor; we’re a true solutions partner invested in the growth of our customers and the pro AV community. We are grateful to our dealer and integrator partners for this recognition, and we look forward to continuing to grow together.”
Best Shipping/Delivery
Courtesy / ADI | Snap One
Cynthia Menna, VPGM AV, ADI Global Distribution, says, “This recognition highlights our unwavering commitment to customer success. With a variety of shipping and delivery options, including Rapid Ready Pickup, Will Call, Just-In-Time delivery and more, we’re proud to offer flexible and reliable options to meet the needs of our customers. Whether it’s a last-minute request or a planned delivery, our team is focused on ensuring our customers get what they need, when and where they need it. This award reflects the dedication of our teams who make that promise a reality every day.”
Best Training Programs
Courtesy / Almo Pro AV
Greg O’Rourke, director of tradeshows and events, Almo Pro AV, says, “Built on the four E4 pillars — Educate, Exchange, Explore and Expo — our E4 Experience program keeps growing as attendees continue to find value in customizing their day. It’s an invaluable experience that can truly change the trajectory of a career, with new insights, meaningful connections and direct access to the people and products that drive success.”
O’Rourke continues, “The E4 Experience hits the sweet spot: It’s local and only one day. The event is completely free thanks to our manufacturing partners, from the full day of CTS-certified sessions to breakfast and lunch, to parking. Integrators also love to use the exhibit hall as a showroom for their end users. We see business deals made on the show floor of every E4! We see new relationships being formed. And we love to see integrators return every time the E4 Experience comes to their area. We look forward to connecting on the tour this fall in Chicago on Oct. 7.”
Best Dealer Portal
Courtesy / TD SYNNEX
Desiree Cruz, vice president, vendor management, TD SYNNEX, says, “At TD SYNNEX, we champion operational excellence by enabling frictionless access to the technology solutions, services and support our partners need. This recognition underscores our commitment to simplifying the customer journey through tools and platforms that are intuitive, scalable and built to empower our partners’ success. We’re honored to be recognized with this year’s Quest for Quality distinction for Best Dealer Portal, and we remain deeply grateful to our partners for their trust.”
AV Community Praise 2025 Quest for Quality Winners
Below are some responses from the AV community on 2025 Quest for Quality winners who demonstrated superior quality service for integration business firms:
‘ADI | Snap One has continued to always follow up on our inquiries in a very speedy manner. From designs to technical support after an installation, their level of quality remains high.’
‘Almo has always taken care of every need that I have ever had.’
The AV community also highlighted winners that provided support for businesses in response to industry-wide challenges. Some of their responses are as follows:
‘Crestron has done a great job with covering tariff costs and offers good products.’
‘QSC is always upfront [about] worst-case scenarios and beat them which is a relief.’
