NETGEAR, the global networking solutions provider unveiled the next step in delivering on its goals for NETGEAR for Business.
Massimo Mazzeo Ocello, the newly appointed VP of global systems engineering, customer support and services at NETGEAR, introduced a new catalog of professional service offerings for NETGEAR Business customers. The company’s inaugural service offering is now available exclusively for commercial AV customers.
Massimo Mazzeo Ocello (pictured above), VP of Global Systems Engineering (formerly RUCKUS/CommScope), launches NETGEAR’s first formal professional services offering for commercial AV, with IT support services set to follow. Photo courtesy / NETGEAR
Reporting to NETGEAR for Business President and GM Pramod Badjate, Mazzeo will help to bring the business unit’s previously announced objective to life – to strip away complexity, remove friction and deliver solutions that are right sized, easy to purchase and simple to deploy.
“I’m excited to have Massimo on the team. His leadership style, a combination of strategic vision and operational precision, has helped organizations to innovate and succeed in highly competitive markets,” says Badjate. “He’s already made great strides at NETGEAR, and this initial service offering is just the first proof point. With more to come as well as his plans for engineering and support, we’re elevating what AV and IT customers can expect and achieve with business networking from NETGEAR.”
NETGEAR for Business Professional Service Offerings
While NETGEAR’s professional services catalog will support the needs of AV and IT customers with a phased approach over time, the first offering is strictly AV-focused.
“The key goal of NETGEAR’s professional services is to simplify both AV-over-IP (AVoIP) and IT rollouts while making the fundamental shift to outcome-driven engagements that go well beyond product delivery,” Mazzeo says. “The idea of professional services is well-established in the IT industry, but we’ve seen the demand for the same kind of support for AV implementations skyrocket in recent years and felt the time was right to start there.”
This new tier of service will help to ensure the smooth operation of critical installations and live events when there is no room for error. According to NETGEAR, the design of the offering was based on the company’s nearly 30 years of expertise, as well as feedback from more than 450 AV manufacturing partners.
“The conversations I’ve had with customers and partners have shown that they increasingly expect more than just great hardware and software — they want expertise, risk mitigation and confidence that their solution will work the first time. This is especially true in commercial AV and broadcast deployments where complexity is high and integration skills matter,” Mazzeo says.
NETGEAR professional services are geared to:
- Ensure reliable, successful installations
- Accelerate time to value
- Reduce deployment risk for customers and partners
- Provide customers with a trusted business partner, not just a vendor
NETGEAR says this launch marks the beginning of a phased rollout, with future offerings to include advanced design and planning, training and certification programs, premium support tiers and more.
