Key Things to Know
- ViewSonic’s nearly 40-year history in display technology underpins its approach to long-term dvLED support, with U.S.-based solutions engineers and tech support available from pre-sales through post-installation.
- Its All-in-One dvLED systems ship as a single part number with factory calibration and pre-mapping, eliminating the need for external processors or software configuration on the job site.
- A two-stage consultation process, covering design and a pre-installation checklist call, helps integrators resolve structural, power and content requirements before installation day.
- All ViewSonic dvLED displays use chip-on-board (COB) or glue-on-board (GOB) technology, which provides added durability and protection with IK and IP rating.
- ViewSonic will exhibit at InfoComm 2026, booth C7010 in Central Hall, and will lead two educational sessions on dvLED design and installation.
ViewSonic dvLED Product Manager Shane Roma sits down with us to break down how ViewSonic approaches one of the most complex investments in commercial AV: direct view LED (dvLED ) videowalls.
Roma covers what nearly 40 years of display technology experience means for integrators and end users making a major dvLED commitment, how ViewSonic’s All-in-One dvLED solutions eliminate external processors, image mapping and software-heavy calibration, and why U.S.-based solutions engineers stay engaged from design consultation through post-installation support.
The conversation covers everything from factory calibration to impact-rated protective coatings to the company’s upcoming presence at InfoComm 2026.
Watch the complete video Q&A below:
Why Does ViewSonic’s 40-Year Legacy Matter to dvLED Buyers?
A nearly 40-year track record in display technology gives ViewSonic the credibility that high-dollar dvLED investments require. Roma frames it plainly. “You have that confidence that when you’re working with us, you’re going to get a solution that works,” he says. “We’re not a fly-by-night company. You don’t have to worry about us coming in, selling it at a cheap price, and then being nowhere to be found.”
That matters because DVLED installations tend to anchor the rooms they’re placed in. Whether the display sits in a corporate lobby or a lecture hall, it carries visible weight for both the client and the integrator who sold it. ViewSonic’s long-term partnership approach, built on its legacy in the display business, is designed to reduce the risk on both sides of that relationship.
The company backs that claim with U.S.-based tech support and a solutions engineering team that Roma says includes professionals with tenures of up to 30 years with the company.
How Does ViewSonic’s All-in-One dvLED Approach Simplify Installation?
ViewSonic’s All-in-One dvLED systems arrive factory-calibrated, pre-mapped and ordered under a single part number, removing the external processors, image mapping software and configuration steps typical of traditional dvLED deployments. “It’s plug and play,” Roma says. “You hang it, you install it, you plug everything in for the wiring diagrams, and then you’re good to go.”
Pre-configured series are stocked in the U.S., and the single-SKU ordering process mirrors how integrators would purchase a standard flat-panel display. Nothing about the software needs to be touched on site.
The same factory-calibration principle extends to ViewSonic’s customizable products. Even when orders include custom configurations, all tiles are calibrated before they ship. “You don’t need to be a direct view LED expert,” Roma says. “You can let us be the dvLED experts, and you can focus on your customers getting a big, beautiful display.”
How Do ViewSonic’s U.S.-Based Engineers Support Integrators Before Installation Begins?
ViewSonic’s solutions engineering team runs a structured two-stage pre-installation process that addresses structural, power, and content requirements well before a single cabinet goes on a wall. The first stage is a design consultation, held before any product is purchased. During that call, the engineering team works through the purpose of the space, wall type, power routing, resolution requirements and content considerations.
“Direct view LED is very much a measure twice, cut once activity,” Roma says. “The more you do on the front end, the easier your life is going to be on the back end.”
The second stage is a pre-installation checklist call, held a few days before the job starts. It confirms that the power infrastructure discussed during design has actually been installed and identifies anything that may have changed since the initial consultation.
On installation day, a solutions engineer goes on site to guide the process alongside the installation crew. After the job is complete, ViewSonic’s U.S.-based tech support team remains available for any issues that arise in operation.
What Protection Do ViewSonic’s dvLED Displays Offer Against Physical Damage?
Every current ViewSonic dvLED display includes a protective coating, either glue-on-board (GOB) or chip-on-board (COB), that earns both IP and IK ratings, covering resistance to dust and moisture as well as impact. Roma says the decision to add protective coatings was driven by observable user behavior. “The first thing we all do when we see a big DVLED is we go up and we touch it,” he says. “It’s universal. Kids, adults, it doesn’t matter.”
The coatings have produced a measurable result. “We’ve seen a massive decrease in service calls,” Roma says, attributing the reduction to both the day-to-day contact displays receive in public environments and the incidental bumps that occur during installation.
For clients who have committed significant capital to a dvLED system, the practical outcome is a display that holds its appearance longer and requires less maintenance attention over the life of the installation.
What Will ViewSonic Show and Teach at InfoComm 2026?
ViewSonic will exhibit at InfoComm 2026 at booth C7010 in Central Hall, June 17 through 19, in Las Vegas, and will lead two educational sessions tied directly to the dvLED topics Roma covered in the interview.
Roma will lead a design-focused class on Wednesday covering how to approach dvLED system design without needing deep technical expertise. “Anyone can design a dvLED ,” he says. “We have an hour-long class on that.” The following day, ViewSonic’s solutions engineering team will lead a session on installation tips and best practices for keeping dvLED projects on track.
Both sessions reflect ViewSonic’s broader positioning: reducing the expertise threshold for integrators who want to sell and deploy dvLED without getting buried in complexity.
ViewSonic’s approach to dvLED centers on removing friction at each stage of the process, from the initial sales conversation through years of post-installation operation. Its factory-calibrated, single-SKU products address the complexity of deployment. Its U.S.-based engineering team handles the pre-sales and on-site work that determines whether a project succeeds before it ever begins. And its IP- and IK-rated displays absorb the physical realities of high-traffic commercial environments.
Integrators attending InfoComm 2026 can evaluate the full lineup at booth C7010 and attend either of the company’s two educational sessions for a more technical look at design and installation.
