AVI-SPL today announced it has “incorporated a new business operating in Mexico.”
This marks the company’s latest expansion and “represents AVI-SPL’s commitment to be local to its customers wherever needed,” according to the company announcement.
“Our enhanced delivery capabilities in Mexico will make it much easier for companies to do business in-country with us,” said Mandy Scheller, director of global deployment for AVI-SPL, in the announcement.
“We want to function as a native business partner in the countries where our customers most need our services and solutions to support their expanding UC and hybrid work strategies,” she said.
With AVI-SPL Mexico now operational, AVI-SPL can manage in-country transactions within the U.S., Canada, Mexico, United Kingdom, Germany, Switzerland, United Arab Emirates, Hong Kong, and Singapore. AVI-SPL Mexico also will initially support AVI-SPL customers doing business in Latin America.
AVI-SPL’s global strategy “prioritizes delivering the highest level of support to all customers anytime, anywhere,” the company announcement says.
More About AVI-SPL’s Global Presence
Besides localized operations around the world, this support includes four Global Service Operations Centers (GSOC) in the U.S. and Europe. Collectively, the GSOC’s provide 24/7, multi-lingual, AV and UC help desk support to AVI-SPL’s clients.
AVI-SPL continuously monitors customer satisfaction with its GSOC services and reports consistently achieving 95%+ satisfaction ratings.
AVI-SPL also provides global engagement through its Strategic Accounts Management program. This program supports its largest global and enterprise clients with dedicated resources to manage their strategic planning, project implementation, technology lifecycle management and service design and operations.
Since its inception in 2017, the Strategic Accounts Management program has earned multiple awards from the Strategic Account Management Association. It’s also demonstrated significant value creation, with customers on average saving 20% in total cost of ownership and increasing meeting room utilization by 20%.
“We will continue to expand our worldwide reach as part of our global growth strategy to make it easier for multinational companies to reap the benefits of working with AVI-SPL for their digital enablement programs,” said John Murphy, chief operating officer for AVI-SPL, in the company announcement.
“The activation of AVI-SPL Mexico enables us to provide business processes like local billing, transacting in local currency, and local project oversight for our customers, making us the first choice among those expecting unparalleled and consistent service and support on a global scale,” he said.