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AVI-SPL Expands Alliance with Vega Global to Enhance Global Delivery Model

AVI-SPL and Vega Global move partnership focused on delivering world-class customer experiences forward with enhanced global delivery model.

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AVI-SPL Expands Alliance with Vega Global to Enhance Global Delivery Model

AVI-SPL today announced the expansion of its strategic alliance with Vega Global, the Asian AV and unified communications integration firm with which it first partnered in June 2017.

Through this expanded alliance, the two companies will “collaborate on joint go-to-market strategies and further integration of their delivery operations with a specific lens towards optimizing strategic global customer relationships,” according to the announcement.

“AVI-SPL’s consultative approach to global customer engagement, which activates dedicated teams strategically focused on each customers’ evolving technology needs, is unique to the digital workplace services industry,” the announcement says.

“The heightened engagement with Vega will further enhance AVI-SPL’s global delivery model, ensuring AVI-SPL experts actively lead all projects, rather than hand-off to a local provider,” according to the announcement.

“The global accountability offered though this approach allows for efficient and creative management of customers’ reoccurring technology lifecycle needs,” the announcement says.

Why AVI-SPL and Vega Global Expanded Their Partnership

“Our customers are no longer looking at AVI-SPL in a transactional, one-and-done nature, nor are they looking to contact multiple vendors, in various locations, and have the same discussion about their goals and objectives countless times,” said AVI-SPL executive VP of technology and solutions Tim Riek.

They are looking for a dedicated partner to help guide them through this challenging initiative,” he said in the announcement.

“The combination of AVI-SPL’s and Vega’s unrivaled size, skill, expertise and services offers organizations around the world that strategic partner with the resources and capabilities to be there for them every step of the way,” said Riek.

AVI-SPL and Vega “will also take a more collaborative approach to delivering managed services powered by AVI-SPL Symphony,” the announcement says. Symphony provides a single-pane view into digital workplace environments and integrated end-to-end workflows.

Related: AVI-SPL Wins Multiple SAMA Excellence Awards for Global Account Management Program

It also provides “actionable business intelligence to help organizations make more informed decisions regarding workplace technology investments,” the announcement says.

Co-delivered services engagements will be coordinated by global service operations centers in the U.S., United Kingdom, Germany, and Philippines and complemented by a network of in-country support resources.

“Companies that partner with AVI-SPL and its global partner network can look forward to meaningful relationships centered on innovation, thought leadership, and continuous improvement,” said Riek in the company announcement.

“AVI-SPL is truly excited about its ability to transact locally throughout the Americas, EMEA, and Asia under one globally unified approach and commitment to successful business outcomes our customers strive toward,” he said.

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