Editor’s Note: This story was originally published on April 2, 2025. It has since been updated as of April 22, 2025.
PSNI Global Alliance launched a new Quality Assurance Certification (QAC). PSNI Global Alliance, is, of course, the world’s largest network of premier technology integrators and service providers, commitment to excellence in AV service and support.
The exclusive program is designed to empower its network of Certified Solution Providers (CSPs) with advanced quality assurance knowledge, ensuring standardized excellence across global AV projects.
Developed in collaboration with a committee of quality leaders from PSNI’s CSP companies worldwide and based on AQAV (Association for Quality in Audio-Visual Technology) AV9000 standard, the QAC merges industry-leading quality principles with real-world business applications. By leveraging core concepts from the AV9000 quality documentation process, the certification fosters a culture of continual improvement and technological precision.
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PSNI QAC Course Advances Professional Development and Global AV Excellence
Tailored for professionals in technical field operations, system design, service management and installation, the QAC course delivers a two-day, interactive workshop format, concluding with a Q&A assessment. Participants will gain practical insights into:
- Continual Improvement – Embedding a mindset of ongoing enhancement for sustained success.
- Best Practices Implementation – Applying industry standards in AV/UC&C system design, fabrication, installation and commissioning.
- Customer Satisfaction Optimization – Ensuring solutions consistently meet and exceed customer expectations.
- Compliance Mastery – Understanding essential quality checklists, calculations and measurements.
The inaugural QAC course took place March 31 – April 1 in Atlanta, ahead of PSNI’s annual Supersummit. Attendees gained hands-on experience with the latest quality technology assurance methodologies, strengthening their ability to deliver AV integration worldwide.
Chris Miller, executive director of PSNI, emphasized the certification’s benefits to its CSP’s customers, saying, “At PSNI, we are relentless in our pursuit of making our integrators the strongest in the industry — to the direct benefit of their customers. This new certification is yet another way we are ensuring that every CSP in our network operates at the highest level, delivering unparalleled service and expertise. Through this initiative —guided by renowned expert Jim Maltese — we are standardizing quality efforts across the globe for our enterprise clients. A customer of one CSP is a customer of all, and with this certification, our CSPs gain an edge that no one else has: a globally unified approach to excellence in AV service and support. Whether in Las Vegas, London, São Paulo, or Singapore, our clients can expect the same elite level of professionalism, knowledge and execution.”
With a presence in over 250 cities worldwide, PSNI Global Alliance says it continues to lead the AV industry with standardized, scalable solutions.
