Utelogy Corporation, Costa Mesa, Calif.-based provider of management, monitoring and analytics software for the connected workspace, announced its partnership with EOS IT Solutions. The former is a global technology and logistics company, providing collaboration and IT support services through forward-thinking solutions in 175+ countries.
The Utelogy and EOS partnership will play a key role in providing collaboration and business IT Support services to some of the world’s largest industry leaders. It will thus deliver forward-thinking solutions based on multi-domain architecture.
The partnership will leverage the Utelogy platform as part of the EOS Care Support package. As a result, customers will receive an enhanced service offering through preventative maintenance and proactive monitoring.
“EOS is thrilled to enhance our customer service portfolio by partnering with Utelogy. As global customer AV/UC environments evolve, Utelogy enables holistic support and management tools for even the most complex cross-vendor event space. Automation is more important than ever for our customers. And with U-Automate, centralized teams immediately receive global room insights, with options to take action,” says Niall Kearney, CTO, EOS IT Solutions.
Kearney adds, “Many of our customers today have inherited VC environments that are not only multi-platform, but multi-vendor, across buildings and geographies. While EOS helps to unify end user experiences in their workplaces, Utelogy quickly brings the visibility they have been crying out for.”
Transforming AV/UC Assets
Utelogy’s software-driven platform delivers a comprehensive range of analytics by managing all aspects of an organizations AV and unified communications estate. In partnering with EOS’s managed service offering, the solution can increase ROI and reduce the total cost of ownership. Thus, it aims to transform how users deploy AV/UC assets. It will also change the way usage data is gathered, analyzed and turned into usable insights for future planning and budgeting.
“This strategic partnership with EOS IT Solutions gives us the opportunity to further expand into new markets to provide enterprises with the tools they need to support their complex and multi-vendor environments,” remarks Kevin Morrison, CEO, Utelogy. “The Utelogy software coupled with EOS’s customer service offering will provide measurable and actionable results delivering a better experience for our customers.”