July 2023 Movers & Shakers in AV

To further enhance its service to dealers and sales partners in the US, d&b audiotechnik Americas appointed Adam Kissel as customer service manager.

According to a statement, Kissel brings a wealth of experience and skills, having worked in customer service leadership for over ten years. In his previous role, Kissel managed a team of customer service supervisors and ensured that customers received exceptional service. Now, he will report to Eric Mayer, VP of Sales, North America.

Kissel holds a BA in Music Ed from the University of Georgia and a MA in Educational Leadership from Central Michigan University.

In his new position, he will establish and lead a state-of-the-art customer service department that will embody the d&b system by providing sales fulfillment services to clients, says d&b audiotechnik. Kissel will also oversee the overall workflow and team activities of the customer service department, defining and monitoring processes as well as guiding the team along with the d&b corporate strategy.

“We are happy to have Adam join our team in this position with the goal of providing “best-in-class” sales fulfilment processes for all d&b customers purchasing d&b products,” states Eric Mayer, VP of Sales, d&b audiotechnik Americas. “He is a great addition and asset to our team and will provide his expertise to move forward to a new level with our customer relations for dealers and partners.”