Key Things to Know
- What launched: JustDo is an AI operations agent built into Simpro Lightning, BigChange Lightning and AroFlo Lightning.
- What it does: Staff type or speak a request, or attach an email, photo, PDF or spreadsheet. JustDo then completes the admin work in the field service management software.
- How it stays in check: JustDo previews every action before saving. Sensitive or hard-to-undo actions wait for approval.
- Why it matters: Simpro Group’s internal benchmark puts admin at about 18.5 hours a week per business.
- When it’s available: Early Access opens Nov. 9, 2026, and general access follows in the next few weeks. JustDo runs on credits.
What Is JustDo?
JustDo is an AI operations agent that handles routine office admin inside Simpro Group’s field service management platforms. Simpro Group, which makes field service management (FSM) software for trades businesses, announced the tool for customers on Simpro Lightning, BigChange Lightning and AroFlo Lightning.
The company positions JustDo as added capacity for the office team, not a replacement for it. JustDo joins the team and replaces no one, according to Simpro Group.
How Does JustDo Work?
Office staff tell JustDo what they need in plain English, either by typing or speaking. They can also attach the original email, photo, PDF or spreadsheet the request arrived on.
JustDo then checks existing records and creates new ones as needed. It completes admin tasks for customers, quotes and jobs, and it shows a preview before anything is saved.
What Problem Does JustDo Address?
JustDo targets re-keying, the manual work of copying incoming requests into the FSM by hand. Most work still reaches a trades office in a format the software can’t read, so someone has to enter it before a job can be scheduled.
Simpro Group’s internal benchmark puts that admin load at about 18.5 hours a week per business. With average net margins around 6%, few businesses can hire more office staff to absorb it. Simpro Group’s stated goal is for the same team to take on more work and for jobs to reach the schedule sooner.
For integrators running service and install work through one of these platforms, that’s the same bottleneck: requests that sit in an inbox until someone has time to enter them.
What Admin Tasks Can JustDo Handle?
JustDo handles three main categories of office work:
- Inbox to job: An emailed repair request or a customer’s photo of a problem becomes a draft job. JustDo first checks whether the customer already exists in the system.
- Quotes: A quote can start from an email, a PDF or a single sentence, with line items laid out for review.
- Clean-up: JustDo creates tasks in bulk, raises purchase orders on jobs that need materials, flags and archives inactive customers, and checks completed job cards before they go to the customer.
How Does JustDo Prevent Errors?
JustDo prevents errors by previewing every action and holding sensitive or hard-to-undo changes for approval. A side panel shows what the agent is doing and why.
The agent works inside each business’s own records through the platform’s APIs and within each user’s existing permissions. There’s no separate tool to connect or maintain, and nothing in the FSM is replaced.
That design responds to a clear concern in the trades. In State of the Trades 2026, a YouGov survey in the U.K., 30% of respondents named errors affecting customers as their top AI concern.
When Can Businesses Start Using JustDo?
Businesses on Simpro Lightning, BigChange Lightning and AroFlo Lightning can join Early Access starting Nov. 9, 2026. General access follows in the next few weeks.
JustDo runs on credits. The announcement didn’t detail credit pricing. Simpro Group notes the agent is still learning, and it’s adding customer-requested features quickly.
