NEC Display Solutions of America, Inc. recently increased the duration of its Advanced Replacement Program, known as InstaCare, for most of its projector models to the entire length of their warranties.
The NEC InstaCare repair-or-replace program “offers customers who experience a projector issue that cannot be resolved the choice of either free repair-and-return within three business days or free next-business-day exchange,” according to the company announcement.
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“The expanded coverage applies to standard warranties, which range from two to five years, and to any purchased extended warranty contracts. The InstaCare coverage was previously limited to the first year of ownership,” according to the NEC press release.
“The InstaCare program minimizes the impact of down time in the unlikely event that a problem arises with one of our projectors,” said Richard McPherson, senior product manager at NEC Display Solutions, in the company announcement.
“We always seek new ways to offer the highest level of support for our customers, and extending the duration of our repair-or-replace program provides another way to ensure customers can rely on our products.”
The extended duration of the repair-or-replace guarantee covers these NEC projectors:
- L series
- M series
- ME series
- P series
- PA series
- U series
- UM series
- V series
- VE series
All other terms and conditions of a projector’s standard warranty apply. The warranty does not cover damage, deterioration, or malfunction due to accident, misuse, abuse, or similar causes, or alterations or repairs made by a non-authorized servicer.
“The key to a successful project is always finding the right solution for the right application,” McPherson wrote in a CI column earlier this year. “Projectors create a memorable experience by amplifying interactivity and engagement, allowing integrators to turn any space into a dynamic environment — and boost their own business by ensuring customer satisfaction.”
Click here for more information about the NEC InstaCare repair-or-replace program.
