Spinitar today announced the launch of the company’s new live support portal, HelpPoint+.
“A space-specific customer support portal designed to work seamlessly with business and employee needs, HelpPoint+ is an instantly scalable on-site document repository and web app with a fully integrated video and voice helpdesk,” the Spinitar announcement says.
HelpPoint+ was created “to provide end-users with on-demand support from every space, anywhere in the world and is designed to become seamlessly integrated into almost any business environment,” according to the company announcement.
“Deployed through unique QR codes, every space subscribed to HelpPoint+ will be directed to their very own customized website where they will have access to room-specific audiovisual quick reference guides, live chat and/or video support options,” the Spinitar announcement says.
More About the Spinitar HelpPoint+ Portal
Spinitar HelpPoint+ offers a variety of managed solutions designed to meet business goals and objectives:
Fully Managed: Customers have access to Spinitar managed information portals and the Spinitar helpdesk for live audio and/or video support. It provides the most comprehensive AV functionality designed to handle complex technical issues while providing live feedback and support.
Partially Managed: Includes the Spinitar managed informational portals while directing calls and/or video to our customers helpdesk for live support.
Customer Managed: The customer maintains their own HelpPoint+ portal and helpdesk using the support of their current IT team.
“We could not be more excited to launch HelpPoint+, a tool designed to improve the employee experience at our customer sites,” said Spinitar executive VP of enterprise Scott Kroeze in the company announcement.
“With HelpPoint+, we are now able to provide space-specific self-help to our customers from inside a tool that enables an immediate resolution via our live video helpdesk portal. We are so proud to be able to provide this solution for our customers and most importantly, their employees,” said Kroeze.
HelpPoint+ is managed by Spinitar’s customer success team.