QSC today announced the availability of the new Professional Tier feature set for Q-SYS Reflect Enterprise Manager remote monitoring and management service.
This advanced feature set “enables both remote access to UCI’s for helpdesk applications, as well as remote system and design file update capabilities,” according to the QSC announcement.
In addition, QSC has begun shipping two recently introduced Q-SYS Core processors – the Q-SYS Core Nano, which is a network I/O processor and the Q-SYS Core 8 Flex, which offers network and analog I/O processing (available now in North America).
Q-SYS Reflect Enterprise Manager – Professional Tier Now Available
The new Professional Tier for Q-SYS Reflect Enterprise Manager provides additional tools to truly centralize operations support for geographically disparate AV systems as well as reduce the need for technicians to be onsite in order to perform system updates.
The new Remote UCI feature gives users the ability to interact with a UCI for any Q-SYS Core connected to Enterprise Manager, using a standard web browser. This enables a centralized support team to easily resolve operational user issues without sending technicians onsite.
In addition, the Remote Q-SYS Designer feature enables users to troubleshoot, update and redeploy design files to systems anytime from anywhere, without the need for complex network or remote desktop configurations.
Firmware updates via Enterprise Manager, using Remote Q-SYS Designer will be added in a subsequent software release.
The Professional Tier joins the existing Basic and Standard Tiers for Enterprise Manager, offering end users and managed service providers a range of cloud-based service options for connected Q-SYS systems where remote management and monitoring can increase efficiency and visibility while reducing system downtime.
“For IT administrators, the proliferation of the distributed workforce has necessitated the need to securely monitor and manage AV infrastructure remotely to ensure continuity for a collaborative and productive work environment,” said Martin Barbour, director of installed systems product development for meeting room solutions at QSC, in the company announcement.
“These new enriched management features in Enterprise Manager will bolster their ability to support these scenarios. For many integrators, these new features will increase their efficiencies, enhance their ability to offer managed services and ultimately offer increased lifetime value to their customers,” he said.
For more information and to sign up for a free 30-day trial, please visit: www.qsc.com/enterprisemanager. Features within Professional Tier require a system upgrade to the newly released Q-SYS Designer Software v9.0 or higher.
New Q-SYS Core Processors Now Shipping
The new Q-SYS Core Nano and Core 8 Flex are native audio, video and control processors for the Q-SYS Ecosystem, ideal for applications with lower network channel capacity and targeted processing requirements.
The Q-SYS Core Nano offers 64 x 64 network audio I/O capacity without onboard analog I/O, making it ideal for smaller-scale installations with centralized processing and fully networked endpoints.
The Q-SYS Core 8 Flex includes the network audio I/O capacity with eight onboard Flex audio channels and eight GPIOs to integrate analog I/O devices into the Q-SYS Ecosystem. Both appliance processors occupy a half-width, 1RU footprint and include driverless USB AV bridging and Software-based Dante capabilities.
“As the heart of the Q-SYS Ecosystem, Q-SYS processors are the only truly software-based audio, video and control processors on the market, delivering more design flexibility and scalability for installations from the largest theme park to a small conference room and everything in between,” said Trent Wagner, audio product manager at QSC.
“With the addition of the Core Nano and Core 8 Flex, integrators can rightsize their needs with processing capacity that best serves their customer’s installation, all without compromising on the robust feature set that Q-SYS is known for,” he said. “We are very excited to deliver these two new processors to the market and further extend the reach of the Q-SYS Ecosystem.”
For more information on both Cores, and the rest of the Q-SYS processing portfolio, please visit: www.qsc.com/cores.