Global Presence Alliance Launches 24-7 Multilingual Global Service Desk

Published: 2016-02-11

The Global Presence Alliance (GPA), a consortium of more than two dozen integration firms around the world, launched a 24×7 multilingual global service desk at Integrated Systems Europe 2016.

The new offering “provid[es] first line and expert support services for enterprises with both traditional audiovisual and room-based video conferencing together with desktop and mobile UC applications from Cisco and Microsoft,” according to a press release.

Related: Global Expansion Strategies: An Integrators’ Guide to World Domination

The GPA teamed with Samsung during ISE exhibition to host a VIP customer roundtable led by industry analyst Ira Weinstein of Wainhouse Research. One major discussion focused on the opportunity “to design, deliver and support the technology for over 50 million huddle spaces, enabling faster and better team collaboration for the agile enterprise,” according to a GPA press release.

GPA members debuted a new website at ISE, complete with the organization’s Star Alliance video and new interactive map that shows its presence in all the major business hubs around the world.

Watch CI editors discuss the integration industry’s focus on global expansion:

Dutch integrator AVEX, which was recently recruited to represent the Benelux region, made its first appearance at ISE as a GPA member.

“This is an incredibly exciting year for GPA members, technology partners and our customers,” said GPA President Byron Tarry in the association press release. 

“We are already experiencing unprecedented demand from global enterprises looking to the GPA to improve their user experience, simplify their technology deployments, and boost the productivity of their teams around the world. Through the addition of our global service desk, our unique offering becomes even more compelling.”

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