It’s safe to say it’s been a good year for AVI-SPL.
In addition to expanding to Germany and being named a top integrator in CI‘s higher ed and corporate categories, AVI-SPL has been recognized with the 2016 North American Managed Video Conferencing Services Company of the Year award by leading market research firm Frost & Sullivan.
According to Frost & Sullivan, the firm’s analysts independently consider two key matrices during the evaluation process: customer impact and visionary Innovation/performance.
According to the news release, AVI-SPL scored the highest marks in the managed services market for each category and exceeded crucial benchmarking criteria, including:
- Implementation of best practices guaranteeing a consistent level of success
- Price/performance value
- Customer purchase and ownership experience
- Brand equity
- Customer service experience
“This is an incredible honor for our company and validation of AVI-SPL’s position as the digital workplace transformation leader,” says AVI-SPL CEO John Zettel in the company announcement. “It is a testament to our team’s strategic innovation and performance to be viewed in such high regard by Frost & Sullivan’s expert analysts, and especially by our customers.”
Frost & Sullivan also reported that AVI-SPL excelled regarding its ability to address a wide range of customer needs, citing the Company of the Year’s established portfolio of managed services as “very much aligned with the predominant needs of enterprise users.”
Here’s more from the news release:
AVI-SPL’s globally deployed managed video conferencing services include: around-the clock remote managed services; end-to-end management of video conferencing including on premise deployments, on-site management, and private hosting of its customer’s infrastructure; and its one-of-a-kind Symphony platform and Unify ME VMR, a Virtual Meeting Room service.
Symphony monitors and manages a company’s quality of meeting experience, providing scheduling capabilities, actionable analytics on usage and signal quality, a global view of conferencing estate, and simple integration with other applications like Microsoft Exchange.
The multi-tenant Unify ME VMR service simplifies cloud migration for customers while solving critical industry challenges, such as native interoperability for Microsoft Skype for Business.
“AVI-SPL is a leading provider in offering a new class of video conferencing solutions, which are not only affordable to deploy in every meeting space but also make the experience simple and reliable,” Frost & Sullivan said in a statement.
“While the overall AV integration industry has gone through a major upheaval, AVI-SPL has been able to grow successfully by balancing its core systems integration business with a keen focus on investing in a broad range of next generation collaboration software and services. Frost & Sullivan is proud to recognize AVI-SPL with the 2016 North American Managed Video Conferencing Services Company of the Year Award.”