2016 CI: State of the Industry Report

The vast majority of the industry remains stuck in the mud when it comes to generating managed services revenue. Only one in five surveyed integrators earn more than 10 percent of their revenue through service contracts and 27 percent earn zero. It’s noteworthy that some firms find that as a result of service contracts customers end up being happier with their systems and noticing full utilization in their investments.

“It inspires more use of the system, so they build more systems,” Verrex’s Bill Chamberlin says. “So you see the percentages kind of level out.”